Technical Support Engineer

As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns with precision, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring client satisfaction and system efficiency throughout your interactions. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Document client interactions and solutions for future reference.- Collaborate with team members to enhance service delivery.- Provide feedback on system performance and suggest improvements. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Strong understanding of customer service principles and practices.- Ability to communicate technical information clearly to non-technical users.- Familiarity with ticketing systems and service desk software.- Experience in handling client inquiries and providing timely resolutions. Additional Information: - The candidate should have minimum 0-2 years of experience in Service Desk Management.