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Llp S3bglobal Technologies
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Technical Support Engineer

Technical Support Engineer

Llp S3bglobal Technologies

1 - 6 years

|

4 - 7 Lacs

gurgaon haryana india

Posted:11 hours ago| Platform: Foundit logo

Apply

Skills Required

api calls ftp client

Work Mode

On-site

Job Type

Full Time

Job Description

Requirements:

Must Have:

Customer-facing experience providing technical and customer support to English-speaking clients
Proficiency with HTML, running API calls using CURL and REST client tools such as Postman
Experience using Kibana, Jira, and FTP clients for troubleshooting and issue tracking
1 to 2+ years working in SaaS-based product companies handling international customers via voice, chat, and email
Fluency in English (reading, writing, and speaking) with excellent interpersonal skills and phone etiquette
Strong problem-solving and troubleshooting abilities
Fundamental knowledge of writing and executing MySQL database queries
Bachelor's degree in Computer Science, BCA, MCA, Information Systems, Engineering, or equivalent

Good to Have:

Experience in upsell and cross-sell customer interactions
Understanding of Webhook and API Integration (e.g., Zapier)
Familiarity with e-commerce platforms and merchant payment systems such as PayPal, Stripe, CyberSource, etc.

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Llp S3bglobal Technologies

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