Job
Description
As a Technical Support Engineer 3 at Adobe, you will play a crucial role in ensuring flawless experiences for customers using Adobe products. Your responsibilities will include: - Serving as the first point of contact for customers' technical concerns on AEP/AJO - Advocating for customers and communicating their needs to internal product teams - Providing timely and accurate responses to technical and product inquiries - Ensuring resolution within established Service Level Agreement guidelines - Maintaining awareness of customer business priorities and key events - Delivering proactive issue status updates to relevant parties - Recording and documenting all customer issues following process guidelines - Addressing and assessing cases before escalating them to engineering - Answering questions about product functionality and usage - Enabling product features per customer contracts when necessary - Troubleshooting implementation problems - Analyzing complex issues requiring in-depth evaluation of variable factors - Collaborating with teams through scrums and other interactions to resolve complex issues - Demonstrating intermediate to expert problem-solving skills - Maintaining strong personal organization skills - Managing multiple tasks and prioritizing job requirements To excel in this role, you should have: - Advanced communication skills, both written and verbal - Detailed and effective troubleshooting capabilities - Strong analytical skills to identify and research business problems - Ability to diagnose and solve complex implementation issues - Knowledge of mobile and video programming solutions - Familiarity with Tag Management tools - Experience with Adobe Solutions like Adobe Experience Platform, Adobe Journey Optimizer, Analytics, Target, and Audience Manager - General knowledge of Google, Tealium, Salesforce, and Pega technologies - Advanced proficiency in Excel and PowerPoint - Understanding of digital marketing, CRO, digital analytics, and UX fields - Proficiency in JavaScript, jQuery, HTML, CSS, Angular JS, and any JS framework - Experience with SQL, database management, and APIs (SOAP, REST, PHP) - Creative problem-solving skills - Experience with various operating systems and software, emphasizing installation, troubleshooting, and client/server operations Join Adobe and be a key player in providing world-class support to customers, contributing to the future of personalized digital experiences! As a Technical Support Engineer 3 at Adobe, you will play a crucial role in ensuring flawless experiences for customers using Adobe products. Your responsibilities will include: - Serving as the first point of contact for customers' technical concerns on AEP/AJO - Advocating for customers and communicating their needs to internal product teams - Providing timely and accurate responses to technical and product inquiries - Ensuring resolution within established Service Level Agreement guidelines - Maintaining awareness of customer business priorities and key events - Delivering proactive issue status updates to relevant parties - Recording and documenting all customer issues following process guidelines - Addressing and assessing cases before escalating them to engineering - Answering questions about product functionality and usage - Enabling product features per customer contracts when necessary - Troubleshooting implementation problems - Analyzing complex issues requiring in-depth evaluation of variable factors - Collaborating with teams through scrums and other interactions to resolve complex issues - Demonstrating intermediate to expert problem-solving skills - Maintaining strong personal organization skills - Managing multiple tasks and prioritizing job requirements To excel in this role, you should have: - Advanced communication skills, both written and verbal - Detailed and effective troubleshooting capabilities - Strong analytical skills to identify and research business problems - Ability to diagnose and solve complex implementation issues - Knowledge of mobile and video programming solutions - Familiarity with Tag Management tools - Experience with Adobe Solutions like Adobe Experience Platform, Adobe Journey Optimizer, Analytics, Target, and Audience Manager - General knowledge of Google, Tealium, Salesforce, and Pega technologies - Advanced proficiency in Excel and PowerPoint - Understanding of digital marketing, CRO, digital analytics, and UX fields - Proficiency in JavaScript, jQuery, HTML, CSS, Angular JS, and any JS framework - Experience with SQL, database management, and APIs (SOAP, REST, PHP) - Creative problem-solving skills - Experience with various operating systems and software, emphasizing installation, troubleshooting, and client/server operations Join Adobe and be a key player in providing world-class support to customers, contributing to the future of personalized digital experiences!
