7 Troubleshooting Capabilities Jobs

As a First Level Support Engineer at Iron Systems, you will play a crucial role in providing assistance to Full-time Time Engineers (FTEs) globally. Your responsibilities will include: - Providing first level contact and resolving issues for FTEs - Handling escalations, Service Review, and SLA Management - Supporting FTEs on various HR-related topics such as Salary, compensation, Joining, leaves, etc. - Maintaining FTE files and records in electronic and paper form - Handling FTE grievances formally and informally, escalating unresolved queries to the project Manager - Tracking, routing, and redirecting problems to the correct resources - Updating FTE issue data, producing reports for the Ma...

As a Tech Support/Project Delivery Associate, your role involves understanding, analyzing, and troubleshooting software issues for our Charge Point Operator clients. You will ensure proper procedures are followed to maintain overall product uptime and timely project delivery. - Understanding and analyzing customer requirements, and collaborating with the tech/product team - Creating service requests in the Customer Relationship Management (CRM) system - Managing and analyzing data for pattern recognition - Guiding customers towards online self-service solutions - Escalating unresolved customer issues to Technical Support - Keeping updated on client performance requirements and product/servic...

In this role at Wipro Limited, you will be responsible for the following key activities: - Populating the CMDB. - Ensuring alignment of pre-defined activities with the Change Management process. - Maintaining accurate and up-to-date information in the CMS. - Taking and protecting regular snapshots and Configuration Baselines. - Triggering an auditing process on the CMDB. - Implementing a Communications plan for changes in the CMDB using the RACI model. - Ensuring appropriate backups are taken. - Considering the usage of a Definitive Media Library when necessary. - Making recommendations for Service Improvement Plans. - Performing the Service Asset and Configuration process as designed. - Dev...

As a Configuration Co-ordinator at Wipro Limited, you will be responsible for managing and maintaining the Configuration Management System and the Configuration Management Database (CMDB). You will work closely with the Configuration Management Process Manager to oversee the integrity of the CMDB and associated libraries. **Key Responsibilities:** - Maintain information about Configuration Items necessary for IT services delivery - Ensure accuracy in registering all CIs - Interface with support organizations for effective use of the CMDB - Recommend improvements for CMDB integrity - Create reports and analyses when requested - Ensure CI Owners adhere to Configuration Management process disci...

You will be responsible for managing and maintaining the Configuration Management System and the Configuration Management Database (CMDB) at Wipro Limited. As a Configuration Coordinator, you will work closely with the Configuration Management Process Manager to ensure the integrity of the CMDB and associated libraries. Your key responsibilities will include maintaining information about Configuration Items required for delivering IT services, creating a logical model of the IT infrastructure components and their associations, accurately registering all CIs, interfacing with support organizations to ensure effective use of the CMDB, recommending improvements for the CMDB's integrity, creatin...

As an entry-level Full-time Time Engineer (FTE) Support Specialist at Iron Systems/ Iron Service Global, you will be responsible for providing first-level contact and resolutions to FTEs at a global level. Your primary duties will include handling escalations, Service Review, and SLA Management. Additionally, you will offer support on various HR-related topics such as Salary, compensation, joining, leaves, etc., ensuring prompt resolution of issues and problems. You will play a crucial role in maintaining FTE files and records both electronically and in paper form. Managing FTE grievances formally and informally, forwarding them to the concerned department, and following up for resolution wi...

The Configuration co-ordinator at Wipro Limited is responsible for managing and maintaining the Configuration Management System and the Configuration Management Database (CMDB). This role involves overseeing the integrity of the CMDB and associated libraries as an assistant to the Configuration Management Process Manager. The co-ordinator's responsibilities encompass both the roles of the co-ordinator and the configuration manager. Key responsibilities of the Configuration co-ordinator include maintaining information about Configuration Items necessary for IT services delivery, ensuring accuracy in registering all CIs, interfacing with support organizations for effective use of the CMDB, rec...