3 Troubleshooting Capabilities Jobs

You will be responsible for managing and maintaining the Configuration Management System and the Configuration Management Database (CMDB) at Wipro Limited. As a Configuration Coordinator, you will work closely with the Configuration Management Process Manager to ensure the integrity of the CMDB and associated libraries. Your key responsibilities will include maintaining information about Configuration Items required for delivering IT services, creating a logical model of the IT infrastructure components and their associations, accurately registering all CIs, interfacing with support organizations to ensure effective use of the CMDB, recommending improvements for the CMDB's integrity, creating reports and analyses when requested, ensuring CI Owners maintain proper Configuration Management process disciplines, controlling and auditing all changes to CIs and the CMS, defining naming conventions for CIs, owning the CMS, and conducting audits of CIs. Additionally, you will collaborate with the change and release team to keep the CMS up-to-date, define an audit policy and process for local and remote CIs, handle discrepancies from audits, maintain storage areas for CIs, and safeguard the logic integrity of the CMDB and associated libraries. As a Configuration Librarian, you will supervise and control the receipt, identification, storage, and withdrawal of supported CIs, assist in identifying products and CIs, maintain information on CI status, record and distribute Configuration Management issues, archive superseded configurations, notify holders of changes, and assist in conducting audits. Key skills and competencies required for this role include good analytic and decision-making skills, effective communication and presentation skills, conflict resolution abilities, technical background in IT technologies, hardware and software setup and troubleshooting capabilities, experience with SCM tools and build automation software, and familiarity with the software development lifecycle. Join Wipro to be a part of an organization that is reinventing itself to be a leading digital transformation partner. We encourage individuals who are inspired by reinvention and continuous evolution to join us in realizing our boldest ambitions and designing their own reinvention. Come to Wipro to realize your ambitions and be part of a purpose-driven business that empowers personal growth and development. Applications from people with disabilities are welcome and encouraged.,

As an entry-level Full-time Time Engineer (FTE) Support Specialist at Iron Systems/ Iron Service Global, you will be responsible for providing first-level contact and resolutions to FTEs at a global level. Your primary duties will include handling escalations, Service Review, and SLA Management. Additionally, you will offer support on various HR-related topics such as Salary, compensation, joining, leaves, etc., ensuring prompt resolution of issues and problems. You will play a crucial role in maintaining FTE files and records both electronically and in paper form. Managing FTE grievances formally and informally, forwarding them to the concerned department, and following up for resolution will be part of your daily responsibilities. In cases where queries remain unresolved, you will escalate them properly to the project manager. Your role will also involve tracking, routing, and redirecting problems to the correct resources, updating FTE issue data, and producing reports for the Manager. You will follow up on FTE check-in issue resolution, preserving and enhancing your knowledge of help desk procedures, products, and services. Furthermore, you will handle issues and queries efficiently over calls or emails, serving as the initial point of contact for service requests via phone, email, or portal. To excel in this role, you must possess strong verbal and written communication skills, an analytical and problem-solving mindset, active listening abilities, and maintain professional phone and email etiquette. Attention to detail and accuracy in ticket handling and reporting, basic problem-solving and troubleshooting capabilities, and a collaborative mindset are essential for success in this position. A proactive and customer-focused attitude, willingness to work in shifts, and the ability to collaborate with cross-functional teams for seamless operations are key attributes we seek in potential candidates. The candidate should be prepared to work in a fast-paced, 24x7 environment, with shifts varying between day and night based on business requirements. Join us at Iron Systems/ Iron Service Global and be part of a dynamic team driving digital transformation and innovation across industries.,

The Configuration co-ordinator at Wipro Limited is responsible for managing and maintaining the Configuration Management System and the Configuration Management Database (CMDB). This role involves overseeing the integrity of the CMDB and associated libraries as an assistant to the Configuration Management Process Manager. The co-ordinator's responsibilities encompass both the roles of the co-ordinator and the configuration manager. Key responsibilities of the Configuration co-ordinator include maintaining information about Configuration Items necessary for IT services delivery, ensuring accuracy in registering all CIs, interfacing with support organizations for effective use of the CMDB, recommending improvements for CMDB integrity, creating reports and analyses when requested, ensuring CI Owners adhere to Configuration Management process disciplines, and following authorized procedures and work practices. The Configuration co-ordinator plays a crucial role in owning the Service Asset and Configuration Management (SACM) process end-to-end, controlling changes to CIs and the CMS, defining naming conventions for CIs, owning the CMS, ensuring up-to-date CMS, managing both software and hardware CIs, controlling assets, defining asset disposal policy, collaborating with procurement teams, working closely with change and release teams, conducting audits, defining audit policies and processes, handling audit discrepancies, maintaining CI libraries, and safeguarding CMDB integrity. Additionally, the Configuration Librarian, under the Configuration co-ordinator, supervises and controls CI receipt, storage, and withdrawal, supports CMDB functional design, assists in CI identification, provides CI status information, records Configuration Management issues, archives configurations, holds master copies of documents, software, etc., notifies holders of changes, and assists in audits. Key skills and competencies required for this role include good analytic and decision-making skills, effective communication and presentation skills, conflict resolution abilities, technical background in IT technologies, hardware and software setup, management, and troubleshooting capabilities, experience in Configuration Management, knowledge of software development lifecycle, multi-site work experience, proficiency in SCM tools and build automation software. Join Wipro to be a part of a modern digital transformation partner and contribute to the reinvention of yourself, your career, and your skills. Wipro welcomes applications from individuals with disabilities to be a part of a purpose-driven business that empowers personal and professional growth.,