5.0 - 9.0 years

0 Lacs

noida, all india

On-site

As a Technical Support Engineer 3 at Adobe, you will play a crucial role in ensuring flawless experiences for customers using Adobe products. Your responsibilities will include: - Serving as the first point of contact for customers' technical concerns on AEP/AJO - Advocating for customers and communicating their needs to internal product teams - Providing timely and accurate responses to technical and product inquiries - Ensuring resolution within established Service Level Agreement guidelines - Maintaining awareness of customer business priorities and key events - Delivering proactive issue status updates to relevant parties - Recording and documenting all customer issues following process ...

Posted 4 weeks ago

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Product Support Consultant 2 Adobe

3.0 - 7.0 years

0 Lacs

noida, all india

On-site

In this role at Adobe, you will be providing technical support to Digital Marketing customers via telephone and email, ensuring accurate and timely assistance. As a Technical Support Product Consultant, you will handle complex support issues with varying priorities, aiming to delight customers while representing Adobe in a professional manner. Your responsibilities will include: - Providing technical support via telephone and email, while logging all interactions accurately. - Validating and reporting customer-submitted product bug reports with precision. - Educating customers on the use of Digital Marketing products. - Assisting in testing new and enhanced products. - Handling projects effi...

Posted 4 weeks ago

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Engineer Product Support Hitachi Careers

2.0 - 6.0 years

0 Lacs

haryana

On-site

GlobalLogic is seeking a dynamic Javascript/Web Developer interested in transitioning to the role of Product Support Engineer. As a Senior Engineer (Javascript - Product Support) with at least 2 years of experience, you will leverage your web development skills to provide support, address issues, and enhance products. Collaboration with various teams such as development, business, and customer support is pivotal to ensure a seamless user experience and tackle technical challenges effectively. The ideal candidate should have a minimum of 3 years of experience in Software Support and Technical Support for Technical Products. Strong written and verbal communication skills are essential, along w...

Posted 3 months ago

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