5.0 - 9.0 years

0 Lacs

noida, all india

On-site

As a Technical Support Engineer 3 at Adobe, you will play a crucial role in ensuring flawless experiences for customers using Adobe products. Your responsibilities will include: - Serving as the first point of contact for customers' technical concerns on AEP/AJO - Advocating for customers and communicating their needs to internal product teams - Providing timely and accurate responses to technical and product inquiries - Ensuring resolution within established Service Level Agreement guidelines - Maintaining awareness of customer business priorities and key events - Delivering proactive issue status updates to relevant parties - Recording and documenting all customer issues following process ...

Posted 1 month ago

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Sr Technical Product Consultant Adobe

3.0 - 7.0 years

0 Lacs

noida, uttar pradesh

On-site

As a Senior Technical Support Engineer at Adobe's dynamic team in Noida, Uttar Pradesh, India, you will have the opportunity to work in a collaborative environment that fosters digital creativity and innovation. Your primary responsibilities will include delivering technical support via telephone and email, logging all interactions thoroughly, validating and reporting customer-submitted product bug reports accurately, troubleshooting and resolving customer issues, and assisting in testing new products. You will also be expected to manage projects within timelines, fully own cases to contribute to team success, identify trends and potential issues, and support scalable software solutions for ...

Posted 4 months ago

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