Technical Support Engineer 2 (Chat Support - Chinese, Japanese)

2 - 5 years

10 - 17 Lacs

Posted:1 week ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Technical Support Engineer

At Dell Technologies, world-class service doesnt end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Technical Support Engineer

What you’ll achieve

You will:

  • Provide operational support through varied process activities to meet business needs
  • Research and deliver requested information accurately to customers
  • Apply specialized knowledge and tools to execute daily tasks effectively
  • Demonstrate strong understanding of workflows and related processes for smooth operations
  • Ensure flexibility for rotational and night shifts as per business requirements

Take the first step towards your dream career

Essential Requirements

  • Proficient in Excel, preferably with advanced skills such as VLOOKUP and pivot tables
  • Experience with CHAT (SFDC Lightning), macros, and other Dell internal tools
  • Ability to manage multiple workstreams and communicate fluently in Chinese/Japanese (written and verbal)
  • Skilled in handling difficult customer engagements with strong de-escalation techniques
  • Knowledge of intermediate SQL, Power BI, Tableau, and basic project management principles

Desirable Requirements

  • Bachelor’s degree
  • Ability to lead, motivate and direct a workgroup

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