Technical Support Coordinator

KRA - Technical Support Coordinator

1. Customer’s and Sales team’s first point of contact in case of any technical issue with products/ services.

2. In case of any product related issue, contact the manufacturer or vendor and raise the RMA case.

3. In case of any service-related issue, contact the vendor and get the issue resolved.

4. Resolve customers technical issues remotely.

5. Resolve internal technical issues.

6. Send service engineers pending calls report every morning.

7. Create tickets with Fortinet for resolving issues and mapping contracts.

8. Follow up on RMA with manufacturer and vendors.

9. Coordinating with logistics staff on customers RMA product pickup and delivery.

10. Send repair or service quotes to customers.

11. Create and update service engineers calls on Odoo daily.

12. Send service completion reports to customers.

13. Updating and sending the pending calls list to Technical Manager daily.

14. Prepare and send service report to MD on a weekly basis.

Experience: Minimum 1 year

Qualification: Graduate in IT field

Skills required: IT hardware products knowledge, Good Communication skills in English

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Paid sick time
• Provident Fund