Technical Support Coordinator

Role Overview: As a Technical Support Coordinator, your role will involve contributing to or conducting the maintenance and improvement of internal tools, processes, and data repositories. You will play a primary role in ensuring the escalation process is effective and efficient to meet customer needs. Your strong computer skills and effective communication through written documentation will be essential for this role. Displaying a positive attitude with both internal and external customers, striving to exceed expectations, and being a selfless team player are key attributes for success in this role. Key Responsibilities: - Provide consistent monitoring and accurate documentation using various SHS customer service tools - Demonstrate exceptional customer service skills to enhance the customer experience and achieve customer satisfaction by assisting with the documentation and management of complex issues - Take timely action and ownership on all open tickets to troubleshoot and resolve internal/external customer issues, escalating when necessary - Meet/exceed individual service level metrics to fulfill customer/business needs Qualifications Required: - Fluent in English - Associate or bachelor's degree in a science-related or engineering field, or equivalent experience (Med-Tech Degree Preferred*) - IVD/Critical care experience preferred - 4-6 years of comparable experience Additional Company Details: Working Hours: Monday to Friday, 9 AM to 6 PM Please note that the qualifications required include proficiency in Microsoft Office Suite, exceptional communication skills for collaboration, a positive "can-do" attitude, and the ability to work effectively in a collaborative, cross-functional team. The role is well suited for ambitious professionals seeking career advancement opportunities within Siemens Healthineers.,