Technical Support - CCTV (On-Call) with Hikvision For Borivali.

Job Description

Job Description for the post of "Technical Support" with CCTV (On-Call Support) for Borivali (Western Line). About Hikvision Website: www.hikvisionindia.com PFB Job Descriptions Company Name - Prama Hikvision India Pvt Ltd. Position: Technical Support Experience - 2 to 6 Years Location - Borivali (Western Line) Working Days - Work from Office - Monday to Saturday (Monthly 2 Saturday's Off) Shift Timings: 8:30 AM - 5:30 PM 9:30 AM - 6:30 PM 12:00 PM - 9:00 PM Rounds of Interview - 3 (All Face-to-Face Interview Mandatory) Interview Location - 1st Technical Round Interview in Borivali. 2nd Techno Managerial Round Interview in Goregaon 3rd Final Round Interview in Goregaon. Roles and Responsibilities: Full-time on call support to clients, take the necessary details followed by acknowledging and confirming the query by asking the targeted questions. Managing the ring duration, average handling time, call abandon ratio etc. as per the agreed SLA. Provide relevant solution to the query in shortest possible turnaround time. Ensuring the customer is not put on hold unnecessarily or for long Refer to internal database or external resources to provide the accurate solution Provide call back in case of unavailability of solution. Ensure the appropriate solution is provided to the customer and check for acknowledgement from customer for resolution of issue. Properly escalate unresolved issues to appropriate internal teams Ensure all issues are properly logged on the relevant account / system / software Login / Schedule adherence / use of relevant Aux code should be followed under all situations Document technical knowledge in form of notes and manuals Excellent Communication Skills. If interested, then kindly share the updated resume/CV. Kind Regards Mamta Amit Karekar Assistant Manager Human Capital Prama Hikvision India Pvt. Ltd. Mobile: +91 9004131738 Email: k.mamta@pramahikvision.com