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ID Tech Solutions
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Technical Support Associate

Technical Support Associate

ID Tech Solutions

1 - 3 years

4 - 9 Lacs

gurugram

Posted:1 day ago| Platform:

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Skills Required

it services computer science technical support associate networking system integration rfid customer service troubleshooting information technology sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a highly skilled and experienced Technical Support Executive with a background

in the RFID industry. The ideal candidate will provide exceptional technical support,

troubleshoot complex issues, and ensure the smooth operation of RFID systems.

Key Responsibilities:

- Provide expert-level technical support for RFID systems, including hardware, software, and

network components.

- Diagnose and resolve technical issues related to RFID systems, ensuring minimal downtime and

disruption.

- Perform regular maintenance and updates on RFID systems to ensure optimal performance.

- Communicate effectively with clients to understand their technical needs and provide timely

solutions.

- Maintain detailed records of support requests, resolutions, and system configurations.

- Conduct training sessions for clients and internal teams on the use and maintenance of RFID

systems.

- Work closely with the engineering and product development teams to address technical

challenges and improve system functionality.

Qualifications:

- Bachelor\u2019s degree or Diploma in Computer Science, Information Technology, Electronics, or a

related field.

- Minimum of 2 years of experience in technical support, with at least 1 year in the RFID industry.

- Proficiency in RFID technology, including tags, readers, and software. Strong knowledge of

networking, SQL, and system integration.

- Excellent troubleshooting and analytical skills.

- Strong verbal and written communication skills.

- Ability to provide exceptional customer service and manage client relationships effectively.

- Relevant certifications in RFID technology or technical support are a plus.

Note:

This position may require occasional travel to client sites.

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Technical Support Associate