Technical Support Associate

Job Description

We are seeking a highly skilled and experienced Technical Support Executive with a background in the RFID industry. The ideal candidate will provide exceptional technical support, troubleshoot complex issues, and ensure the smooth operation of RFID systems. Key Responsibilities: - Provide expert-level technical support for RFID systems, including hardware, software, and network components. - Diagnose and resolve technical issues related to RFID systems, ensuring minimal downtime and disruption. - Perform regular maintenance and updates on RFID systems to ensure optimal performance. - Communicate effectively with clients to understand their technical needs and provide timely solutions. - Maintain detailed records of support requests, resolutions, and system configurations. - Conduct training sessions for clients and internal teams on the use and maintenance of RFID systems. - Work closely with the engineering and product development teams to address technical challenges and improve system functionality. Qualifications: - Bachelordegree or Diploma in Computer Science, Information Technology, Electronics, or a related field. - Minimum of 2 years of experience in technical support, with at least 1 year in the RFID industry. - Proficiency in RFID technology, including tags, readers, and software. Strong knowledge of networking, SQL, and system integration. - Excellent troubleshooting and analytical skills. - Strong verbal and written communication skills. - Ability to provide exceptional customer service and manage client relationships effectively. - Relevant certifications in RFID technology or technical support are a plus.