Technical Specialist-Cloud & Infra Engg

Area(s) of responsibility

ServiceNow Developer :

Key Responsibilities

• Design, develop, and implement ServiceNow solutions across ITSM, ITOM, HRSD, App Engine, or other modules as per business needs.
• Customize ServiceNow applications, workflows, forms, business rules, client scripts, UI policies, and integrations.
• Collaborate with business analysts, architects, and stakeholders to understand requirements and deliver solutions.
• Develop and configure ServiceNow applications using JavaScript, Glide API, Flow Designer, and IntegrationHub.
• Integrate ServiceNow with external systems via REST, SOAP, APIs, and MID Server.
• Maintain platform stability, performance, and upgrades including patch management and version upgrades.
• Create and maintain technical documentation, including solution designs and user guides.
• Follow ServiceNow best practices and ensure security and compliance standards are met.
• Troubleshoot issues, perform root cause analysis, and provide ongoing support.

Required Skills & Experience

• Hands-on experience as a ServiceNow Developer (minimum 2+ years).
• Strong knowledge of ServiceNow core platform features and capabilities.
• Expertise in ServiceNow scripting (JavaScript, Glide, Jelly, AngularJS preferred).
• Experience in at least one or more modules: ITSM, ITOM,HRSD, App Engine
• Knowledge of integrations (REST/SOAP APIs, web services, LDAP, SSO, etc.).
• Familiarity with ServiceNow Studio, Update Sets, Flow Designer, Service Portal development.
• Experience with platform upgrades, performance tuning, and troubleshooting.
• Good understanding of ITIL/ITSM processes.
• Strong communication and problem-solving skills.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• One or more advanced certifications (CIS–ITSM, CIS–HRSD, CIS–Discovery, etc.).
• Experience with Agile/Scrum methodology.
• Exposure to ServiceNow App Engine / custom application development.

Soft Skills

• Strong analytical and logical thinking.
• Ability to work independently and in teams.
• Proactive in identifying opportunities for process improvement.
• Excellent communication and interpersonal skills.