Job
Description
Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems Respond to service, product, technical, and customerrelations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical) Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence Evaluate unique or complex installations or configurations and make recommendations for resolution Articulate clearly in writing and verbally Add case resolution to KMS Represent companyin a face to face customer location visit, industry conference/trade show, vendor meeting, etc Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met Develop partnership with and assist the Sales Pursuit team What You Need To Bring Education and Experience Required: Vocational: apprenticeship/certification completion May be technical or non-technical May include onthe-job training in addition to studies In some locations, completion may be recognized by diploma Advanced programs may be 2+ years Associate degree: first attainable degree at the post-high school level Typically 2 year completion beyond High School level (ie, Associate of Arts, GCE 'A' level (Singapore), etc), or equivalent experience 1-3 years experience in relevant technologies and customer environments Relevant industry qualification where applicable Knowledge And Skills Excellent verbal and written communication skills in language to be supported Experience in troubleshooting in a technical environment Excellent analytical and problem solving skills Software and hardware knowledge of computing, storage and peripheral devices Advanced proficiency with case management databases and tools Superior customer service skills Phone and remote support experience E-support experience and knowledge Understand the customer to be an advocated for the customer Additional Skills Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more} What We Can Offer You Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing Personal & Professional Development We also invest in your career because the better you are, the better we all are We have specific programs catered to helping you reach any career goals you have whether you want to become a knowledge expert in your field or apply your skills to another division Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness We know varied backgrounds are valued and succeed here We have the flexibility to manage our work and personal needs We make bold moves, together, and are a force for good Let's Stay Connected Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE #india #aruba Job Services Job Level Intermediate HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together Please click here: Equal Employment Opportunity Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories No Fees Notice & Recruitment Fraud Disclaimer It has come to HPEs attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates These scammers often seek to obtain personal information or money from candidates Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication
