Technical Skills

Job Description

We are seeking a highly motivated and detail-oriented Avature HR Support Associate with 5+ years of experience in HR systems support. In this role, you will serve as the primary support contact for our Avature platform , ensuring it operates efficiently and aligns with HR business needs. You will work collaboratively with HR stakeholders, IT teams, and end-users to drive system excellence, troubleshoot issues, configure workflows, and promote adoption of the platform across the organization. Key Responsibilities Avature System Support Provide Tier 1 and Tier 2 support for end-users of the Avature platform. Troubleshoot technical issues and escalate complex problems when necessary. Maintain service-level agreements (SLAs) for issue resolution. System Configuration & Maintenance Customize workflows, forms, templates, and reports within Avature to meet evolving HR needs. Perform regular system audits to ensure data accuracy and compliance. Manage user access, permissions, and role configurations. User Training & Documentation Develop and conduct user training sessions on Avature features and updates. Create and maintain comprehensive support documentation, including user manuals and FAQs. Serve as a subject matter expert (SME) for internal users. Data Management & Reporting Perform data entry, integrity audits, and validation routines. Create custom reports and dashboards using Avature s reporting tools to support strategic HR decision-making. Process Improvement & System Enhancements Collaborate with HR and IT to identify and implement process automation opportunities. Provide actionable feedback to improve system usability and efficiency. Assist in testing and deployment of new functionalities and system releases. General HRIS Support Assist in integrating Avature with other HR and enterprise platforms. Support cross-functional HRIS projects and system rollouts. Stay current with best practices in HR technology and digital tools. Key Qualifications Experience Minimum of 5 years of professional experience in an HRIS or technical support role. Hands-on experience with Avature is highly preferred . Technical Skills Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). Experience with SharePoint, Visio, and reporting/BI tools. Understanding of HR systems integration and data management principles. Communication Skills Strong verbal and written communication abilities. Proven track record of delivering clear documentation and effective training to non-technical users. Organizational Skills High attention to detail and analytical thinking. Ability to manage multiple priorities and meet deadlines in a dynamic, remote work environment. Apply for this position Are you willing to work & report at Flexible hours? * Allowed Type(s): .pdf, .doc, .docx Years of Experience LinkedIn Profile Link * By using this form you agree with the storage and handling of your data by this website. *