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Pmc Rubber Chemicals
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Technical Services Representative

Technical Services Representative

Pmc Rubber Chemicals

3 - 5 years

2 - 6 Lacs

bengaluru

Posted:6 hours ago| Platform:

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Skills Required

usage sales technical services talent acquisition sales process manager quality control stakeholder management technical support reporting tools crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Technical Services Representative

:

Location:

Bangalore, India

Company:

AkzoNobel

About AkzoNobel

Since 1792, we ve been supplying the in ative paints and coatings that help to color people s lives and protect what matters most. Our world class portfolio of brands including Dulux, International, Sikkens and Interpon is trusted by customers around the globe. We re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It s what you d expect from a pioneering and long-established paints company that s dedicated to providing sustainable solutions and preserving the best of what we have today while creating an even better tomorrow. Let s paint the future together.

For more information please visit

Job Purpose

The purpose of this role is to provide technical support and training on the use and application of company products, services, equipment and documentation in acquiring new business and in maintaining existing customers.

Key Accountabilities

Provide total technical support to customers

Problem solving. Analyzes product-related issues, including on-site analysis and actuations. Performs laboratory analysis of the issues when neededmunicates with RS Lab and/or Quality Control department to stablish corrective actions.

Manage complex customer complaints

Gather customer needs and requirements in cooperation with Sales keting organization to help build the customer strategy plans.

Actively participate in key phases of the sales process to prospects.

Proactively prevent and solve problems of a technical nature occurring at existing customers.

Attend the testing process as well as the implementation of new products and technologies.

Develop and maintains relationships with customer technical staff, in order to keep and to extend the business.

Use reporting tools as CRM, up- the key customers databases with valid, accurate and complete information (visits reports, action reports, cases, regulatory requests )

Deliver periodical progress reports, proactively submit information regarding trends within the ket and provide recommendations regarding the improvements in the approach to the ket.

itor competitive activities at customers facilities.

Promote the positive company reputation and develops long-term relations with customers. Hold and defend the values of the company.

Experience

Knowledge Work Experience Paints Coatings industry, any B2B industry environment, customer / segment profiling, 3-5 years of work experience in technical services and support

Minimum Bachelor Degree in chemical engineering, chemistry or related field. Masters of Science in related field and/or business administration will be a strong preference

Skills Problem solving, stakeholder management, creating value propositions, communication and presentation, commercial and business acumen, basic understanding of financial concepts related to sales and cost to serve

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Technical Services Representative