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Astral Adhesives
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Technical Service Officer

Technical Service Officer

Astral Adhesives

3 - 8 years

4 - 8 Lacs

ahmedabad jaipur delhi / ncr

Posted:2 weeks ago| Platform:

Apply

Skills Required

adhesives epoxy resin technical sales construction chemicals techno-commercial

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position

Role Overview:

on-site technical support, demonstration, troubleshooting, and product application guidance

Key Responsibilities:

Field Technical Support & Application Guidance

Conduct
on-site product demonstrations
for adhesives (PVA, epoxy, hybrid, woodworking adhesives).
Train contractors, carpenters, fabricators, and channel partners on
correct application techniques
.
Resolve customer complaints within defined timelines through
root-cause analysis and corrective action
.

Complaint Handling & Performance Validation

Perform
field failure analysis
and propose improvements to avoid recurrence.
Document and report technical issues to
R&D, QA, and Product Management
teams.
Support validation trials for new adhesive grades before commercial launch.

Market Development & Product Testing

Conduct
market requirement studies
and competitor product benchmarking.
Work closely with the sales team to
drive product adoption
and
improve market conversion
.
Provide technical feedback that assists in product enhancement and value positioning.

Training & Network Building

Organize
contractor / carpenter engagement meets
, workshops, and application training.
Develop and grow field-based
influencer network
(Carpenters, OEMs, Technicians).

Key Skills Required:

Strong hands-on knowledge of
wood adhesives / epoxy / hybrid / PVA / polymer chemistry applications
.
Excellent
communication and field coordination
skills.
Ability to perform
root cause analysis
and prepare technical reports.
Comfortable with
extensive field travel
within the Mumbai / Maharashtra region.

Preferred Candidate Profile:

Experience in
adhesives, woodworking, furniture manufacturing, or construction chemical industry
is ideal.
Candidates who have worked in
technical service, application development, or QC with customer interface exposure
will be preferred.

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