Job
Description
Job description Some careers shine brighter than others If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist In this role, you will: Provide technical leadership and ongoing support for complex technologies and services to ensure their resiliency. Run Internal Change Review to ensure best change practices are in place and follow Mandatory Change Requirements and manage ITIL Service operation processes including event management, incident management, problem management and upgrades coordination. Drive automation initiatives, be a liaison between team, management, IT service owners and developers. Find solutions to improve daily operations. Address bottlenecks using best problem management practices and act as service recovery manager in a situation if service experiences a degradation of a service following major system or software related failures. Delegate activities, participate and run crisis calls including all necessary teams. Provide trainings to ensure smooth knowledge transition of services and provide trainings to team members and development teams and maintain service documentation. Provide daily global production service quality, problem and recovery management, and platform availability, facilitate changes, identify, acknowledge and prevent risks. Be responsible for implementation of standard processes across IT systems and teams and act as an escalation point when helping in resolving technical issues, additionally determine and agree on requirements for new services being introduced into production. Understand and drive the controls compliance initiatives across the services Collaborate with globally located cross functional team in building customer-centric products. Requirements To be successful in this role, you should meet the following requirements: 8+ years of experience in software development, with a strong background in Service Management experience covering applications involving tech stack of Java-springboot, Python, GCP, Angular, and Kubernetes. Excellent stakeholder management and communication skills, with the ability to effectively convey complex technical concepts to both technical and non-technical audiences. Experience around implementing Incident, Problem, Change management standards Experience in conducting Post Implementation Reviews/Major Incident Reviews demonstrating accurate identification of root cause, preventive solutions Exposure to driving focus around non-functional requirements that a typical IT application should meet Hands-on experience in handling production support covering debugging, fix promotion via emergency releases would be preferred Experience around tools enabling service observability, resilience, recovery Familiarity with service management tools (e.g., ServiceNow, Jira). HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by – HSBC Software Development India
