Home
Jobs

Posted:8 hours ago| Platform: Linkedin logo

Apply

Skills Required

service communication support sap resolve management escalation installation configuration word excel powerpoint network servicenow offboarding software provisioning documentation compliance security

Work Mode

Remote

Job Type

Full Time

Job Description

TCS has always been in the spotlight for being adept in “the next big technologies”. What we can offer you is a space to explore varied technologies and quench your techie soul. TCS Hiring for Technical Service Desk Experience Range: - 3 to 6 Yrs Job Locations : Bangalore Job Summary: We are seeking a skilled and customer-focused Technical Service Desk with excellent communication to provide first-line support for IT-related issues, with a strong emphasis on Active Directory, SAP, Windows OS, Microsoft Office and Remote Desktop Protocol (RDP). Job Description Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system. Troubleshoot and resolve issues related to: *Active Directory (user account management, group policies, password resets) *SAP (basic user support, login/access issues, ticket escalation) *Windows OS (installation, configuration, performance issues) *Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams) *Network connectivity Log, track, and manage incidents and service requests using ITSM tools (e.g., ServiceNow). Escalate unresolved issues to appropriate teams while maintaining ownership and communication with the user. Assist with offboarding processes including account setup and software provisioning. Maintain documentation of common issues and solutions in the knowledge base. Ensure compliance with IT policies and security standards. Should have good knowledge of Incident/Request management. Should be ready to work from office with rotational shift (including night shift). Minimum Qualification 15 years of full time education. Show more Show less

More Jobs at Tata Consultancy Services

Mega Walk-in at Tcs Kolkata Hiring For Customer Service (Voice)

Kolkata

1 - 5 yrs
|

INR 1 - 5 Lacs

Direct Walk-in Interview Opportunity @TCS Pune

Pune

1 - 4 yrs
|

INR 1 - 5 Lacs

Windows Vmware Administrator Walk-in Drive at Tcs Pune

Pune

5 - 10 yrs
|

INR 5 - 15 Lacs

IT Service desk Analyst Walk in Drive at Tcs Pune

Pune

3 - 6 yrs
|

INR 3 - 8 Lacs

Production Support Analyst

Pune

2 - 7 yrs
|

INR 3 - 8 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Service Interview Now

My Connections Tata Consultancy Services

Download Chrome Extension (See your connection in the Tata Consultancy Services )

chrome image
Download Now
Tata Consultancy Services
Tata Consultancy Services
www.tcs.com

Information Technology and Consulting

Thane

500,000+ Employees

2710 Jobs

    Key People

  • Rajesh Gopinathan

    CEO and Managing Director

  • K. Krithivasan

    Incoming CEO

RecommendedJobs for You

Tata Consultancy Services logo

Technical Service Desk

Tata Consultancy Services

Bengaluru, Karnataka, India

Tata Consultancy Services logo

Technical Service Desk

Tata Consultancy Services

Bengaluru, Karnataka, India