Technical Project Manager – Linux & Networking

Key Responsibilities

• Act as the primary customer interface during post-sales service implementation, setup, and escalation management.
• Lead and manage complex technical projects, ensuring timely delivery, risk mitigation, and clear communication with stakeholders.
• Troubleshoot and resolve highly complex, business-critical customer issues, often involving previously unknown scenarios.
• Provide expert guidance on Electronic Support Services usage, configuration, and optimization.
• Collaborate with internal engineering, support, and leadership teams to drive issue resolution and service improvements.
• Serve as an internal Subject Matter Expert (SME), advising colleagues on customer environments, escalations, and best practices.
• Maintain high levels of customer satisfaction, particularly with Fortune 100 and enterprise customers under pressure.
• Continuously develop and maintain technical expertise across infrastructure, networking, cloud, and monitoring technologies.

Qualifications & Skills

Mandatory

• Bachelor’s degree in a relevant discipline or equivalent professional experience.
• Minimum

  10 years of experience

  in a senior Technical Project Manager role within an IT support or services organization.
• Strong hands-on experience with

  Project Management methodologies and tools

  .
• Proven experience working with

  networking concepts and devices

  , including

  firewalls and routers

  .
• Demonstrated experience implementing and supporting

  Linux environments

  ,

  virtualization

  ,

  public and private cloud platforms

  , and

  monitoring tools

  (on-premises and cloud-based).
• Excellent written, verbal, and presentation communication skills in

  English

  .
• Proven ability to work directly with

  English-speaking enterprise customers

  , including in high-pressure escalation scenarios.
• Strong analytical, problem-solving, and decision-making skills with minimal supervision.

Good-to-Have

• Expertise in one or more

  Oracle products

  .
• Experience with

  cloud-based services

  and enterprise cloud architectures.
• Background supporting

  Fortune 100 customers

  or large-scale global enterprises.
• Relevant project management or technical certifications (e.g., PMP, ITIL, cloud certifications)