Technical Programme Manager

Job Description

Tesco India • Bengaluru, Karnataka, India • Hybrid • Full-Time • Permanent • Apply by 27-Jun-2025 About the role The Tesco Fulfilment operation is a recognized world leader across the retail industry in making sure that customers can always get the products they want whether in store or online. Within that, the OFS product domain is one of the key domains delivering Tesco’s online GHS (Grocery Home Shopping) platform, processing around1.5 million customer orders each week. OFS surfaces delivery options and makes decisions on how we fulfil both physical including Whoosh deliveries, Marketplace products and online clothing products; and digital products such as gift cards, mobile top-ups, or Clubcard reward vouchers. This is an amazing opportunity to deliver valuable impact at scale, by reducing our operating costs or to enable our ambitious growth plans through new propositions. Our challenge is to create a strategic, scalable and user intuitive fulfilment platform to maximize and optimize resources and increase the end-to-end fulfilment efficiency. We have experienced and growing Product, Engineering and Programme teams who are responsible for building the technology solutions needed to support and deliver the Fulfilment plan. The missing ingredient is you, a Technical Programme Manager who can work with multiple Product, Engineering teams, vendors and stakeholders to deliver increased value from our Fulfilment Platforms now and for the future. Think you’re the person for the job, come join us! What is in it for you At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles -simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. You will be responsible for Deliver complex programmes with multiple business and technical risks that will unlock value of key Tesco business priorities Collaborating with Product teams to create and communicate long term roadmaps Contributing to the forecasting and budgeting for the stream of work Create and track a plan to deliver the programme goals & KPI’s, including the technical implementation plan Manage dependencies across platform and technology teams to deliver transparency and visibility for key outcomes Able to foresee potential risks and issues, facilitate discussions that lead to decisions accepted by all. Escalating where appropriate. Managing the trade-offs between competing priorities for resources and understanding of the business value, its contribution to the growth plan and cost of delay Able to understand a technical architecture to be able to foresee the impact on dependencies, delivery timelines and implementation plans Have good knowledge of engineering best practices and practical infrastructure implementations to appreciate delivery challenges Understand technology concepts, grasp new ones quickly and appreciate their implications on delivery Effectively manage incidents, ensuring stakeholders are updated with the right information to drive the correct decisions. Followed by conducting Post incident reviews, effectively communicate the output and follow up on the next steps Proactively identify problems, working closely with Product and engineering teams to quantify their impact and prioritise fixes Build positive relationships with internal & external stakeholders to deliver software, co-ordinate rollouts or installations, or professional services You will need Key Skills and Experience You’ll need to have demonstrated experience of: A proven record of accomplishment in delivering technology Excellent verbal and written communication skills – you must be able to articulate complex concepts to a diverse audience Strong understanding and managing within an agile framework through the entire Software development Lifecycle The ability to influence without authority and bring people with you Strong Project; Stakeholder & Programme management skills Demonstrate resilience during incidents or change and continue delivery Understanding of agile techniques to deliver world beating products. Personal Flexibility to deliver in a 24x7 environment Ability to plan and organize; responsiveness; self-starter Able to build solid working relationships with peers and senior leadership About us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues Tesco Technology Today, our Technology team consists of over 5,000 experts spread across the UK, Poland, Hungary, the Czech Republic, and India. In India, our Technology division includes teams dedicated to Engineering, Product, Programme, Service Desk and Operations, Systems Engineering, Security & Capability, Data Science, and other roles. At Tesco, our retail platform comprises a wide array of capabilities, value propositions, and products, essential for crafting exceptional retail experiences for our customers and colleagues across all channels and markets. This platform encompasses all aspects of our operations – from identifying and authenticating customers, managing products, pricing, promoting, enabling customers to discover products, facilitating payment, and ensuring delivery. By developing a comprehensive Retail Platform, we ensure that as customer touchpoints and devices evolve, we can consistently deliver seamless experiences. This adaptability allows us to respond flexibly without the need to overhaul our technology, thanks to the creation of capabilities we have built.