Technical Presales Manager - Mainframe

Responsibilities:

* Serve as the primary point of contact for high-priority escalations related to the Z platform, including Z hardware, z/OS, CICS, IMS, DS8K and Hydra (virtual tape) and related offerings in the Z ecosystem.
* Coordinate and lead cross-functional technical teams to investigate and resolve complex incidents. * Act as a liaison between technical teams, vendors, and business stakeholders during escalations. * Ensure clear, timely communication of incident status, impact, and resolution plans to senior management. * Coordinate root cause analysis (RCA) for major incidents and document findings. * Drive continuous improvement initiatives to reduce escalation frequency and improve incident impact and resolution times. * Track and report on escalation metrics, trends, and resolution performance.

Required Professional and Technical Expertise:

* Bachelors degree in information technology/Computer Science, or related field (or equivalent experience).
* Minimum 8+ years of industry experience in customer-focused Technical Escalation Manager to lead escalation response for ciritical technical issue with below required skills. * Minimum 3+ years of relevant experience in Z platform roles (e.g. systems administration, network engineering, development, support). * Strong understanding of elements of the Z platform * Excellent problem-solving and analytical skills. * Strong communication and stakeholder management skills, especially under pressure. * Ability to work in 24x7 environments and manage on-call escalation duties.

Preferred Professional and Technical Expertise:

* Experience in large enterprise environments using the Z platform.
* Hands on experience in storage - DS8K and Hydra (Virtual tape) TS7700 is preferred * Familiarity with the IBM Z support, maintenance and escalation processes.