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Technical Presales Manager - Mainframe Naukri

10.0 - 15.0 years

30 - 40 Lacs

bengaluru

Hybrid

Responsibilities: * Serve as the primary point of contact for high-priority escalations related to the Z platform, including Z hardware, z/OS, CICS, IMS, DS8K and Hydra (virtual tape) and related offerings in the Z ecosystem. * Coordinate and lead cross-functional technical teams to investigate and resolve complex incidents. * Act as a liaison between technical teams, vendors, and business stakeholders during escalations. * Ensure clear, timely communication of incident status, impact, and resolution plans to senior management. * Coordinate root cause analysis (RCA) for major incidents and document findings. * Drive continuous improvement initiatives to reduce escalation frequency and improv...

Posted 23 hours ago

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