Technical Manager

The Job in short

• We are looking for a qualified Technical Manager to oversee and own a portfolio of customer accounts.
• As part of a Customer Success Team you will work with the Customer Success Manager and Delivery Manager on multiple accounts to ensure that customers are successful in their digital transformation journey.
• You are the key technical contact and advisor to our customers throughout their journey of implementing the Backbase platform.
• As a Technical Manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You can hold your own in a technical discussion with developers as much as you can in a boardroom with a CIO.
• You should be able to provide technical, product, and business knowledge to ensure successful implementations of the Backbase platform and build lasting customer relationships.

Meet the job

● Use your technical and product expertise to define and drive our clients’ overall technical strategy;

● Address all product-related queries on time with your product expertise and engaging different stakeholders within the Backbase organisation;

● Travel to clients and build strong relationships with key stakeholders. You will be working closely with lead architects and C-level executives in our customers;

● Become an internal advocate of the client and bring the voice of the customer into the rest of the Backbase organization;

● You identify opportunities for the customer to have better product adoption, provide guidance on best practices for custom components, and help the client align their requirements with our R&D roadmap;

● Work with our R&D organisation to provide customers' feedback and help identify potential new features or products (both on the functional and technical levels);

● Analyse customers’ needs and suggest upgrades or additional features to meet their requirements;

● Collaborate closely with the Technical Support, Product Engineering, and Project Implementation teams at Backbase to ensure successful implementations of the Backbase product.

How about you

● Overall experience of 10+ years and 5 years of management experience with solid technical background;

● You have excellent written, verbal and presentation skills, particularly in conveying technical concepts in a way that is easy for an audience of various technical skills to understand;

● You have a solid technical background with hands-on experience building and designing enterprise software. Experience with digital transformation projects in financial institutions are a plus;

● You have experience with most of our technology stack: Java, Spring, Maven, Gradle, Angular, Kotlin, Cloud Deployments, Docker, Kubernetes and Swift; Having a cloud certification (e.g. AWS Certified Solutions Architect) is a plus;

● You are an advocate for Agile methodologies and are able to explain its pros and cons to steer stakeholders in the right direction;

● You hold a BSc/MSc degree in Computer Science or relevant field;

● You are fluent in English.