Technical Lead - ServiceNow

ServiceNow Technical Lead.

ServiceNow, ITSM Modules, ITOM, HRSD, SecOps, GRX, ITBM, CSM, and other ServiceNow modules.

6 - 8 Years.

Chennai, Tamil Nadu, India.

Desired Competencies (Technical/Behavioral Competency)

Must-Have

Technical Competency

• Experience as a Technical Lead
• Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
• Understanding customer business requirements and convert to functional requirements
• Responsible for reviewing requirements for accurate estimation
• Experienced in leading at least a couple of Implementation projects in ITSM area and one complete Implementation lifecycle for ServiceNow
• Expertise ServiceNow deployments, ITSM migrations, conslidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
• Review, and do proactive analyze and resolve application issues as needed
• Mentor and share technical knowledge/guidance to team
• Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
• Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
• Should possess good knowledge in Agile/Scrum methodology

Behavioral competency

• Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
• Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
• Excellent team management skills to manage the project team and members
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good-to-Have

• Experience in ServiceNow custom application design and development
• Evaluate the tool stability and performance and provide recommendations
• Knowledge on new servicenow modules ( HRSD, SecOps, GRC, CSM, ITBM, Etc..)
• Preferred to have ServiceNow Implementation Specialist certification
• Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders

Responsibility of / Expectations from the Role

• Understand Architecture Solution for the implementation or Maintenance of ServiceNow platform
• Work with Architect and customers for the technical requirements, document them, play back and baseline
• Develop a design aligned with the Architecture (if applicable) and technical requirements
• Lead a team of ServiceNow developers, web designers, integration SMEs and QA analysts to build and deploy the applications meeting the customer requirements
• Perform Sprint activities (if agile) with the customer and the team:
• Develop User stories from the requirements
• Estimate effort, Work with the product sponsor to prioritize the user stores
• Do sprint planning
• Assign sprint activities to the team
• Advise Best Practices and provide technical solutions and/or workaround for the issues/requirements
• Track and share the status of sprint / user stories with the Project Manager
• Identify and manage risks and challenges
• Ensure the quality deployment of the product as per the design
• Ensure the security, resilience of the components as per the design
• Evaluate and identify the opportunities for continuous improvement in Delivery and/or in Design