Technical Lead

Job Overview

The person should be experienced in designing, Implementing, solution various ServiceNow related applications and modules. Must possess technical knowledge and hands on experience on CMDB, ITOM, Service Mapping and Event Management. Good to have HAMand SAM.

Key Responsibilities

• Will lead team ServiceNow developers and Testers
• Train team members on Discovery, Event Management, Service Mapping
• Conduct customer and internal Demos
• Support and maintain all technical aspects of ServiceNow platform.
• Design and Develop OOTB and custom application on ServiceNow platform with primary focus on ITSM development
• Owns the requirement gathering sessions collaborating with various stakeholders.
• Convert user stories into technical solutions.
• Possess the ability to work independently with minimal management supervision
• Testing of new and existing functionality
• Documentation of new and existing process
• Train end users/stakeholders

Experience and Skills Required

• 6-8 years of experience in developing application using ServiceNow platform (Development & administration)
• Must have a lead a team in technical capacity
• Must have strong expertise on CMDB, ITOM-Discovery, Event Management, Integration with 3rd party monitoring tools
• Extensive experience creating custom Widget using html, CSS, bootstrap , AngularJS, Server Side scripting, Jelly Script, jQuery
• Should have experience in integrations including AD, MID Server and third party tools using web services, SOAP, REST, etc.
• Experience of Scoped application and Service Portal
• Should have good understanding about domain separation
• Excellent Analytical, Logical, communication and problem-solving skills
• Should have ServiceNow CSA (Certified System Administrator)
• ServiceNow Certified Application Developer

Must have Certifications:

CIS-Discovery; CIS-Event Management