Technical Implementation Manager III

What you'll Do

• Technical Implementation: Complete the technical implementation of ZoomInfo products, providing advanced best practices and ensuring alignment with customer roles and objectives.
• Complex Issue Resolution: Troubleshoot and resolve complex problems where analysis may require reviewing a variety of factors. Exercise sound judgment within defined procedures and practices to determine appropriate action.
• Best Practices Development: Develop and document standard best practices for implementation and client engagement, sharing insights to improve overall service quality.
• Client Interaction: Engage with clients during webinars and QA sessions, providing expert insights and solutions to their queries.
• Mentorship: Mentor junior team members (P1 and P2), providing guidance and sharing expertise to foster their professional growth.
• Cross-functional Collaboration: Network with senior internal and external personnel to resolve issues and provide advanced support, leveraging expertise to enhance collaboration.
• Feedback Culture: Actively support a feedback culture, offering and seeking feedback to improve team performance and client satisfaction.
• Documentation: Document complex integration processes and client requirements accurately, ensuring clarity and consistency.
• Handles complex projects and technical challenges that require a high level of expertise and problem-solving skills.
• Responsibilities: Customizes advanced integration solutions and addresses a wide range of client-specific needs.

What you Bring

• Experience: 5-7 years of technical troubleshooting, or customer onboarding in the SaaS industry.
• Expert in any CRM as Admin function
• Demonstrated success working with a wide range of enterprise / Platinum customers, particularly those with complex go-to-market strategies is mandatory.
• Advanced understanding of ZoomInfo RevOS Platforms and product solutions. Working knowledge of more than 5 platforms/products that integrate with ZoomInfo, with advanced knowledge of 3-5 of these platforms/products (eg, Salesforce, HubSpot, HTML, Javascript).
• Proven ability to troubleshoot and resolve complex technical issues independently.
• Relevant certifications in CRM and Marketing Automation platforms are highly desirable.
• Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical audiences.
• Operates with minimal supervision, receiving broad guidance and direction on goals and outcomes.
• Provides guidance and support to junior team members, helping them develop their skills and knowledge.
• Pushes for cross-team collaboration on projects and escalations, fostering a collaborative environment.
• Effectively resolves conflicts and maintains a positive attitude, providing support and encouragement to the rest of the team.
• Makes strategic decisions that align with client goals and company objectives, balancing short-term needs with long-term vision.