Technical Helpdesk Specialist

Job Description

Job Information Date Opened 04/29/2025 Job Type Full time Industry IT Services State/Province West Bengal Zip/Postal Code 700091 City Kolkata Country India About Us At Innover, we endeavor to see our clients become connected, insight-driven businesses. Our integrated Digital Experiences, Data & Insights and Digital Operations studios help clients embrace digital transformation and drive unique outstanding experiences that apply to the entire customer lifecycle. Our connected studios work in tandem to reimagine the convergence of innovation, technology, people, and business agility to deliver impressive returns on investments. We help organizations capitalize on current trends and game-changing technologies molding them into future-ready enterprises. Take a look at how each of our studios represents deep pockets of expertise and delivers on the promise of data-driven, connected enterprises. Job Description JOB DESCRIPTION – Technical Support – Data Center We need skilled *Technical Support Representatives* to handle break-fix requests for Supermicro clients who can diagnose and troubleshoot hardware and software issues for a wide range of server and computer components within data center environments. Professionals in the system engineering field, particularly those with experience in working with servers, should possess a combination of technical, analytical, and interpersonal skills. Here are some key skills for individuals in a system engineering background with server experience: 1. Server Administration: Operating Systems: Proficiency in various server operating systems such as Windows Server, Linux, Unix, etc. Configuration Management: Skills in setting up and managing server configurations. 2. Networking: TCP/IP: Understanding of the TCP/IP protocol suite and networking fundamentals. Firewalls and Security: Knowledge of network security principles and firewalls. 3. Hardware Knowledge: Server Hardware: Familiarity with different server hardware components and their functionalities. 4. Virtualization: Virtualization Technologies: Experience with virtualization platforms like VMware, Hyper-V, or KVM. 5. Scripting and Automation: Scripting Languages: Proficiency in scripting languages like PowerShell, Bash, or Python for automation and task scripting. 6. Monitoring and Performance Tuning: Performance Monitoring: Ability to monitor server performance and implement optimizations. Troubleshooting: Effective troubleshooting skills for identifying and resolving server-related issues. 7. Storage Management: Storage Technologies: Understanding of storage systems and technologies, including SAN and NAS. 8. Security Practices: Access Controls: Knowledge of access control and authentication mechanisms. Security Best Practices: Implementation of security best practices for servers. 9. Backup and Recovery: Backup Strategies: Understanding of backup and recovery strategies to ensure data integrity. 10. Communication and Documentation: Documentation Skills: Clear documentation of system configurations, processes, and procedures. Communication Skills: Effective communication to collaborate with cross-functional teams and stakeholders. 11. Problem Solving: Analytical Thinking: Strong analytical skills to diagnose and solve complex server-related issues. 12. Project Management: Project Planning: Basic project management skills for coordinating server-related projects. 13. Continuous Learning: Adaptability: Willingness to learn and adapt to new technologies and industry trends. Having a combination of these technical and soft skills is crucial for a system engineer working with servers to ensure efficient and secure system operations. Skills Required: Candidates are expected to possess skills and knowledge in the following areas:  RAID setup or basic server hardware  Understanding of server operations or practical experience with server systems  Hardware experience or skills with switches and routers  Skills to support Fortune 500 enterprise accounts  Familiarity with Integrated Lights-Out (ILO)  Proficiency in RAID configurations  Knowledge of server and computer components  Experience with rack-mounted equipment  Previous exposure to an Enterprise Server  Out-of-the-box problem-solving skills  Troubleshooting experience  Analytical skills  Ticket handling experience Additional Knowledge that will be an Advantage: