Technical Head - Edtech

Role & responsibilities:

The Tech Lead for EdTech will oversee the planning, integration, deployment, and ongoing management of third-party licensed platforms and open-source software within the organization. The role involves managing the technical implementation process, customizing solutions for local needs, and ensuring alignment with organizational objectives.

1)

• Research, evaluate, and test emerging EdTech products to address identified organizational needs.
• Provide comprehensive assessments and recommendations on the suitability and scalability of new tools and platforms.
• Collaborate with stakeholders to understand the organizations goals and align technical solutions accordingly.
• Collaborate with vendors and developers to explore customization options for selected products.
• Manage pilot testing phases and gather feedback to refine the implementation process.

2)

• Define the technical implementation roadmap for the identified third-party licensed and open-source platforms.
• Plan for scalability of platforms to ensure they can handle growing user bases and additional functionalities.
• Develop risk mitigation strategies to address potential challenges during implementation.

3)

• Lead and manage customization of platforms to meet local, regional, or specific user requirements while maintaining usability and scalability.
• Oversee end-to-end implementation of the platforms, ensuring timely and effective deployment.
• Set up robust technical infrastructure, including servers, cloud systems, and connectivity, for seamless deployment.
• Organize technical onboarding sessions for staff and educators to familiarize them with new platforms.

4)

• Develop comprehensive testing processes for both licensed and open-source solutions.
• Conduct user acceptance testing (UAT) to ensure the solutions meet organizational needs and user expectations.
• Monitor software for bugs and usability issues, implementing fixes and improvements as required.

5)

• Provide ongoing technical support to ensure seamless operation of integrated platforms.
• Implement monitoring systems for real-time platform performance tracking.
• Manage updates and upgrades for third-party and open-source platforms to maintain compatibility and functionality.
• Create guides and documentation for platform usage and troubleshooting.

6)

• Set up dashboards and analytics tools to track platform performance, user engagement, and learning outcomes.
• Collect and analyze feedback from users to identify areas for improvement.
• Present evaluation reports to stakeholders and recommend enhancements to drive better results.

7)

• Work closely with internal teams (academic, administrative, and IT) and external vendors to ensure smooth implementation.
• Coordinate with open-source communities for specific software customizations or troubleshooting.
• Establish clear communication channels for updates and issue resolution during the implementation phase.

Preferred candidate profile:

• Bachelors/Masters degree in Computer Science, Information Technology, or a related field.
• 7-15 years of experience in technical roles, preferably within the EdTech domain.
• Hands-on experience with third-party software integration and open-source solution customization.
• Strong knowledge of APIs, SDKs, and programming languages like Python, JavaScript, or PHP.
• Familiarity with cloud-based solutions, server management, and data security best practices.
• Excellent problem-solving, communication, and project management skills.

• Time Commitment

  : Full-time role with adaptable working hours to accommodate global time zones.

• Travel:

  May require periodic travel to meet vendors or assess regional implementation requirements.