Technical Head - Edtech Aga Khan Education Services

7.0 - 12.0 years

30 - 45 Lacs

Hyderabad

Work from Office

Role & responsibilities: The Tech Lead for EdTech will oversee the planning, integration, deployment, and ongoing management of third-party licensed platforms and open-source software within the organization. The role involves managing the technical implementation process, customizing solutions for local needs, and ensuring alignment with organizational objectives. 1) Evaluating and Testing New Products Research, evaluate, and test emerging EdTech products to address identified organizational needs. Provide comprehensive assessments and recommendations on the suitability and scalability of new tools and platforms. Collaborate with stakeholders to understand the organizations goals and align technical solutions accordingly. Collaborate with vendors and developers to explore customization options for selected products. Manage pilot testing phases and gather feedback to refine the implementation process. 2) Planning and Strategy Development Define the technical implementation roadmap for the identified third-party licensed and open-source platforms. Plan for scalability of platforms to ensure they can handle growing user bases and additional functionalities. Develop risk mitigation strategies to address potential challenges during implementation. 3) Deployment and Implementation Lead and manage customization of platforms to meet local, regional, or specific user requirements while maintaining usability and scalability. Oversee end-to-end implementation of the platforms, ensuring timely and effective deployment. Set up robust technical infrastructure, including servers, cloud systems, and connectivity, for seamless deployment. Organize technical onboarding sessions for staff and educators to familiarize them with new platforms. 4) Testing & Quality Assurance Develop comprehensive testing processes for both licensed and open-source solutions. Conduct user acceptance testing (UAT) to ensure the solutions meet organizational needs and user expectations. Monitor software for bugs and usability issues, implementing fixes and improvements as required. 5) Technical Support & Maintenance Provide ongoing technical support to ensure seamless operation of integrated platforms. Implement monitoring systems for real-time platform performance tracking. Manage updates and upgrades for third-party and open-source platforms to maintain compatibility and functionality. Create guides and documentation for platform usage and troubleshooting. 6) Monitoring and Evaluation Set up dashboards and analytics tools to track platform performance, user engagement, and learning outcomes. Collect and analyze feedback from users to identify areas for improvement. Present evaluation reports to stakeholders and recommend enhancements to drive better results. 7) Collaboration & Coordination Work closely with internal teams (academic, administrative, and IT) and external vendors to ensure smooth implementation. Coordinate with open-source communities for specific software customizations or troubleshooting. Establish clear communication channels for updates and issue resolution during the implementation phase. Preferred candidate profile: Bachelors/Masters degree in Computer Science, Information Technology, or a related field. 7-15 years of experience in technical roles, preferably within the EdTech domain. Hands-on experience with third-party software integration and open-source solution customization. Strong knowledge of APIs, SDKs, and programming languages like Python, JavaScript, or PHP. Familiarity with cloud-based solutions, server management, and data security best practices. Excellent problem-solving, communication, and project management skills. Time Commitment : Full-time role with adaptable working hours to accommodate global time zones. Travel: May require periodic travel to meet vendors or assess regional implementation requirements.

Posted 2 weeks ago

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