Technical Head - Cloud Managed Services

Role Overview: As the Head of AWS Managed Services in Noida, your primary responsibility will be to monitor and manage service delivery operations to ensure optimal performance. You will play a crucial role in maintaining high performance levels, implementing improvement activities, and taking ownership of critical incidents. Key Responsibilities: - Maintain high performance levels for service-related processes - Implement improvement activities where necessary - Take ownership of critical incidents and coordinate with resolution parties - Establish effective communication between stakeholders for post-incident reviews - Develop a deep understanding of customer contracts - Analyze third-party and internal processes for service delivery optimization - Lead technology infrastructure engineering, operations, and cloud-based production systems - Administer automation for operational efficiency and accuracies - Provide accurate reports to management on service delivery performance - Manage personnel, including recruitment, performance assessment, training, and mentoring - Build strong relationships with teams and stakeholders for effective dialogue exchange - Drive FinOps practices for cost optimization for managed services customers Qualifications: - 18 to 20 years of cloud experience in designing, maintaining, and administrating large applications - Bachelor's Degree or higher in Information Systems, Computer Science, or equivalent experience - Foundational Certificates in any cloud platform - Foundation Certificates in FinOps Please note that in addition to the technical qualifications mentioned above, soft skills such as excellent communication, documentation, analytical skills, customer handling, and the ability to handle unforeseen situations will be essential for this role.,