Technical Head -Cloud Managed Services

Position: Head – AWS Managed Services Location: Noida Work Mode: WFO Years of Experience: 18 to 20 years of cloud experience with designing, maintaining, and administrating production environment of large applications. Qualifications: Bachelor’s Degree or higher in Information Systems, Computer Science, or equivalent experience. Job Description Monitoring and managing service delivery operations to ensure optimal service Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery Developing a deep understanding of customer contracts to gain insights into the scope of service delivery Taking accountability for service delivery performance, meeting customer expectations, and driving future demand Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization Fair understanding of IT infrastructure components like Hypervisors, Virtual network environments, networking concepts, server less and containerized application environments. Exposure on presales discussion & demonstrating service support capability Lead all aspects of technology infrastructure engineering, operations, and cloud-based production systems to ensure availability, performance, and scalability Manage, innovate, and create new processes, automation, information security and tooling that continuously improve service delivery operations Administer and oversee the automation for operational efficiency and accuracies Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades Providing accurate and regular reports to the management on performance of the service delivery Leading personnel management, including staff recruitment, performance assessment, training, and mentoring Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments Managing and reporting budgets and profitability of service delivery operations. Drive FinOps practices for cost optimization for managed services customers Soft Skills Excellent communication and conversation skills (Verbal and Written). Good documentation skills. Excellent analytical skills Should have a great customer handling skill. Able to handle unforeseen situations. Certification Foundational Certificates in any cloud platform Foundation Certificates in FinOps Show more Show less