Technical Delivery Manager

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients transformative business initiatives. For more information, please visit www.cbts.com .

www.onx.com

Job Purpose

Responsibilities and Duties

Responsible for planning and delivery - quality compliance, resource economic utilization and customer satisfaction.

Responsible for relationship building with customer project managers and key stakeholders within the account and responsible for customer satisfaction.

Responsible for people processes in the account, employee attrition rate, people and competency development and engagement.

Collaborate and interact with client engagement managers, program/project managers from various internal teams and Client side.

Ownership

Work with Project and Technology team to plan releases to augment customer experience and optimizing processes.

process gaps

Business Direction and Strategy

Technical Competences

Fundamental project management skills

Prior experience on Microsoft technologies as a developer

Fundamental people management skills

Project management tools & techniques such as Azure DevOps, Atlassian Jira, MS Project etc.

Excellent client-facing and internal communication skills

Worked in an agile environment

Working knowledge of SDLC and Architecture

Understanding of the latest and upcoming technology developments

Experience and Qualifications

12+ years of experience

Enterprise Portfolio Management

Leading and managing teams in multiple technologies (Microsoft + Cloud)

In-depth understanding and experience of the SDLC

Previous in-depth experience with upselling and key account management

Preferred

Leading and managing teams across multiple locations

PMP / Lean Sigma / Prince II Certification

Agile/Scrum certifications