Experience
: 5.00 + years
Salary
: USD 22000-38000 / year (based on experience)
Expected Notice Period
: 15 Days
Shift
: (GMT+05:30) Asia/Kolkata (IST)
Opportunity Type
: Office (Pune)
Placement Type
: Full Time Permanent position(Payroll and Compliance to be managed by: Go Global)
(*Note: This is a requirement for one of Uplers' client - Data Infrastructure and Analytics Industry)What do you need for this opportunity?Must have skills required:Banking background could be good, Python, SQL, Tableau, Snowflake, Databricks, ETLData Infrastructure and Analytics Industry is Looking for:
Technical Data Analyst (Support) Why Work Here?Here, we have a simple shared mission: to build a sustainable organization built upon three pillars: Do something meaningful, With a great team, Earning what you deserve.We started in 2012 with a passion for data, business, and getting things done. We are a team of data lovers and technical experts who use our skills to help businesses big and small harness, utilize, and optimize their data. Here we are constantly evolving to keep up with changing landscapes in the data world. We are proud of the community and culture that we’ve created here, and we have no intention of slowing down. All employees share our core values: put the team first, practice humility, take pride in everything we do, stay curious, care for our community & environment, take work seriously; ourselves not so much.The Position here is seeking candidates for a Technical Data Analyst position. As a Technical Data Analyst you will be responsible for the ongoing support for our BI & Analytics platform, Arkalytics. This position will play a crucial role on our service desk team in resolving any incidents or problems with the Arkalytics platform in a timely manner and also assist our clients with custom development requests. The ideal candidate for this position is a strong problem solver who can troubleshoot independently, but also a team player who can grow into a subject matter expert within the Service Delivery team. This is a client facing role that requires a candidate with strong communication and analytical skills with a high level of attention to detail.
Responsibilities
- Complete accountability of all assigned tickets to meet all SLAs and achieve 100% client satisfaction
- Troubleshoot incidents and problem tickets to identify the root cause of the issues quickly and develop a resolution while following all change management procedures
- Requirement gathering for Data pipeline integration (ELT) development
- Requirement gathering for Data mapping (business logic)
- Develop, review and test code (SQL, Python, BI tool like Tableau and PowerBI)
- Ensure all service desk tickets are in the proper status at all times
- Maintain an active communication with the internal team and client
- Monitor Tableau or Power BI Refreshes for success and triage and respond to any failures proactively
- Proactively ensure that for clients, all batch cycle (ETL) process run successfully and respond to any failures proactively
- Work closely with the team to identify process improvements within the service delivery team
- Escalate risks and issues on time
- Report work status to team leaders and participate actively in daily standups
- Nightly Batch cycle (US time) Support (Tier 2)
- Additional responsibilities as assigned Requirements
- Bachelor's Degree in a relevant field or 5-8 years of experience in a similar role
- Expert in Python and SQL
- Strong experience working in any one Database such as Snowflake, Databricks, SQLServer, Oracle etc
- Experience working with visualization tools such as Tableau or PowerBI
- Experience in Data Warehousing and BI projects
- Experience with AWS
- Strong critical and analytical thinking and problem solving skills
- Enthusiastic, learner and driven with a positive attitude
- A strong written and verbal communicator with experience interacting with internal teams and clients
- A desire to completely understand the product and become a subject matter expert as it is necessary in order to properly support the platform
- Experience with Jira, Confluence, Bitbucket
- A strong understanding of Agile software development life cycle and methodologies
- Proven success driving projects by asking questions, understanding business requirements and translating them into tangible development tasks Preferred Experience
- Experience working on a service desk or service delivery position
- Experience working with financial institutions such as Credit unions, Banks
How to apply for this opportunity?
- Step 1: Click On Apply! And Register or Login on our portal.
- Step 2: Complete the Screening Form & Upload updated Resume
- Step 3: Increase your chances to get shortlisted & meet the client for the Interview!
About Uplers:
Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement.(Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well).So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!
