Technical Customer Support Lead

Job Description

#Urgent_Opening_for Canvendor #Hiring: Technical Customer Support Lead (5+Years Experience) | Chennai | Immediate Joiners Preferred Location : Chennai, India Experience : 5+ Years Work Mode: Hybrid Notice period : Immediate to 30 days Skills Highlighted : SaaS Technical support, APIs, SQL, Ticketing Sytems. #Key_Requirements: 5 to 7 years of experience in SaaS technical support, customer operations, or similar project Self-motivated and proactive, with a strong sense of ownership and a passion for improving customer support processes and outcomes Excellent written and verbal communication skills, with the ability to convey technical concepts clearly and professionally Highly organized and able to manage multiple priorities in a fast-paced, dynamic environment Strong analytical skills with intermediate to advanced proficiency in Excel; experienced in working with large data sets to identify trends and resolve complex issues Skilled at identifying root causes and structuring logical, data-backed recommendations for operational improvements Detail-oriented with a commitment to accuracy, quality, and data security Comfortable working cross-functionally and across time zones, with partial overlap with US business hours Intermediate understanding of technical systems, APIs, and SQL Experience working with support ticketing systems such as Jira Service Desk; reporting and project configuration experience is a plus Familiarity with customer invoicing, billing, or finance operations in a SaaS or B2B environment is preferred Candidate should have work experience ideally from product-based SaaS companies If interested kindly share your updated CV to manojp@canvendor.com Please reach out to me in WhatsApp for more details: +91 95855 56448 Show more Show less