About Motorq Motorq is the leading connected car data and analytics software platform, revolutionizing insights from vehicle data for various industries. With a focus on automotive OEM-connected car data, Motorq processes over 1 million trip miles and 150 million data points per day. Our vision is to be the globally recognized industry standard for connected car data and insights by enterprise customers and automotive OEMs. We currently provide actionable insights to enable enterprise-scale fleets and dealers to solve challenging problems at scale: optimizing utilization, enhancing driver safety, and enabling improved uptime. Motorq is actively expanding into additional geographies and use cases. We are headquartered in the San Francisco Bay Area with offices in Chennai, Bengaluru and Seattle. Motorq is in a strong strategic and financial position, with a $40M+ Series B venture round, rapid revenue growth, deep partnerships with leading automotive manufacturers, and participation in the exclusive Stanford StartX community. The Role Motorq is growing rapidly to support its expanding customer base, data source integrations, and new product development efforts. Motorq’s core products – car data and analytics - are delivered through a suite of technical interfaces (e.g., API, streaming) and SaaS applications. We are looking for a Technical Customer Support Lead to join our growing team and play a critical role in shaping our customer support and operations function. In this role, you will take ownership of our customer support workflows, oversee support ticket management, contribute to customer invoicing and reporting processes, and work cross-functionally with teams across India and the US. The ideal candidate has experience supporting enterprise customers in a B2B SaaS environment, with strong skills in ticket monitoring, SLA tracking, and reporting support metrics. Proficiency with ticketing system preferably in Jira Service Desk, particularly in managing queues, analysing trends, and configuring workflows is preferred. Strong data analysis skills are essential, including the ability to interpret large datasets, identify anomalies, and provide actionable insights. Exposure to invoicing or financial operations is a plus. If you have an analytical mindset, enjoy solving problems, and are passionate about technical operations, customer success, and continuous improvement, this could be a great fit for you. You will thrive in a fast-paced, collaborative environment focused on delivering exceptional customer experiences. This is a full-time hybrid work model role based in Chennai. Responsibilities Deliver a seamless customer experience by managing onboarding, consent, vehicle enrollment, and technical troubleshooting. Execute monthly invoicing with high accuracy and timeliness in coordination with Sales, Customer Success, Data Science, and Accounting. Prioritize and resolve inbound support tickets in line with SLAs, serving as an escalation point for complex or recurring issues. Own and manage customer success related cross-functional initiatives, ensuring SLA compliance for support tickets, effective coordination, and escalation of critical issues. Analyze support ticket trends to uncover recurring issues and deliver insights for process and product improvements. Maintain and improve SOPs, knowledge base content, and training materials to drive operational consistency. Collaborate with engineering, product, sales, and data science teams to align on customer support priorities. Support hiring activities for the India-based Customer Success team, including screening, interviewing, onboarding, and training. Please note this role does not include any supervisorial responsibilities such as people management or performance management. Qualifications The ideal candidate has a proven track record of leading technical customer support initiatives, driving operational excellence, and delivering exceptional customer experiences. The role requires the following characteristics and qualifications: Self-motivated and proactive, with a strong sense of ownership and a passion for improving customer support processes and outcomes Excellent written and verbal communication skills, with the ability to convey technical concepts clearly and professionally Highly organized and able to manage multiple priorities in a fast-paced, dynamic environment Strong analytical skills with intermediate to advanced proficiency in Excel; experienced in working with large data sets to identify trends and resolve complex issues Skilled at identifying root causes and structuring logical, data-backed recommendations for operational improvements Detail-oriented with a commitment to accuracy, quality, and data security Comfortable working cross-functionally and across time zones, with partial overlap with US business hours Intermediate understanding of technical systems, APIs, and SQL Experience working with support ticketing systems such as Jira Service Desk; reporting and project configuration experience is a plus Familiarity with customer invoicing, billing, or finance operations in a SaaS or B2B environment is preferred 5 to 7 years of experience in SaaS technical support, customer operations, or similar project focused roles To learn more about Motorq, please visit motorq.com
About Motorq Motorq is the leading connected car data and analytics software platform, revolutionizing insights from vehicle data for various industries. With a focus on automotive OEM-connected car data, Motorq processes over 1 million trip miles and 150 million data points per day. Motorq aims to redefine fleet intelligence by becoming the go-to AI platform for connected car data—enabling predictive, personalized, and automated solutions at scale. We currently provide actionable insights to enable enterprise-scale fleets and dealers to solve challenging problems at scale: optimizing utilization, enhancing driver safety, and enabling improved uptime. Motorq is actively expanding into additional geographies and use cases. We are headquartered in the San Francisco Bay Area with offices in Chennai, Bengaluru, and Seattle. Motorq is in a strong strategic and financial position, with a $40M+ Series B venture round, rapid revenue growth, deep partnerships with leading automotive manufacturers, and participation in the exclusive Stanford StartX community. The Role Motorq is seeking a seasoned Director of Product Management to lead and grow our Bangalore-based product team. This leadership role will oversee the development of complex analytical and API-driven products, with a strong emphasis on streaming data and scalable platform capabilities. You will be responsible for mentoring and managing a team of product managers, driving strategic initiatives, and ensuring alignment across engineering, design, data science, and business stakeholders. The ideal candidate brings deep B2B product experience, a passion for data products, and a proven track record of delivering enterprise-grade solutions. Responsibilities Lead and manage a team of product managers, fostering growth, accountability, and collaboration. Define and drive product strategy for analytical and API-based products, with a focus on streaming data and real-time intelligence. Partner with cross-functional teams to deliver high-impact solutions that meet customer and business needs. Establish and refine product development processes, including roadmap planning, prioritization frameworks, and performance tracking. Collaborate with global stakeholders to ensure product alignment across geographies and functions. Represent the product organization in executive discussions, customer engagements, and strategic planning. Champion a data-driven culture and promote continuous improvement across the product lifecycle. Qualifications 10+ years of product management experience in B2B SaaS or data platforms. 5+ years of experience managing and mentoring product teams. Proven success in shipping complex analytical products and API-based solutions. Experience with streaming data architectures and real-time product delivery is a strong plus. Strong leadership, communication, and stakeholder management skills. Ability to thrive in a fast-paced, globally distributed environment. Based in Bangalore with the ability to collaborate in person and across time zones.
About Motorq Motorq is the leading connected car data and analytics software platform, revolutionizing insights from vehicle data for various industries. With a focus on automotive OEM-connected car data, Motorq processes over 1 million trip miles and 150 million data points per day. Our vision is to be the globally recognized industry standard for connected car data and insights by enterprise customers and automotive OEMs. We currently provide actionable insights to enable enterprise-scale fleets and dealers to solve challenging problems at scale: optimizing utilization, enhancing driver safety, and enabling improved uptime. Motorq is actively expanding into additional geographies and use cases. We are headquartered in the San Francisco Bay Area with offices in Chennai, Bengaluru and Seattle. Motorq is in a strong strategic and financial position, with a $40M+ Series B venture round, rapid revenue growth, deep partnerships with leading automotive manufacturers, and participation in the exclusive Stanford StartX community. The Role Motorq is growing rapidly to support its expanding customer base, automotive OEM partnerships and integrations, and product feature set. Motorq’s core products – car data and insights - are delivered through a suite of technical interfaces (e.g., API, streaming) and SaaS applications. We are looking for a world-class Product Manager – Analytics to join our team and own our analytics products that deliver actionable insights to our customers across use cases. The ideal candidate has deep experience working with large time-series data sets to derive insights – streaming and batch. Through close collaboration with our enterprise customers and engineering team, this team member will be instrumental in designing and evolving Motorq’s foundational analytics products. This role is full-time and will be based out of either Bengaluru or Chennai in India. Key Outcomes And Responsibilities Owning the definition, quality, and delivery of Motorq’s analytics products, features, and enhancements to meet and exceed the customer and market needs - primarily related to streaming or batch analytics outputs that are derived from our automotive OEM data integrations and additional third-party data Owning the outcomes of these analytics products, as measured by the ROI that our customers realize by leveraging these insights Must Have Qualifications Ownership-oriented – self-manages and constantly pushes projects forward to achieve or exceed committed goals Organized – thrives in environments working closely with multiple external partners, prioritizes and tracks items for clear visibility across stakeholders Customer-focused – examines every problem and opportunity from the perspective of the customer, passionate about delivering a top-notch user experience Problem solver – capitalizes on a demonstrated record of solving complex, real, and high-scale customer problems Analytical – adept at generating insights from large data sets and leverages it to develop insights, products, and perspectives Collaborative – develops strong working relationships with customers, partners, and colleagues, at all levels, to make/influence decisions Gets motivated by work in a fun, fast-paced, and intellectually challenging environment Experience Bachelor’s degree in an engineering or technical field 3+ years working in a software engineering, data scientist, or product capacity on a data-focused or data-enabled enterprise SaaS product Extensive experience working with large sets of time series data Extensive experience designing production quality and high-scale insights delivered to customers Preferred: 1+ years working in an auto-related industry or having strong knowledge of automotive systems
About Motorq Motorq is the leading connected car data and analytics software platform, revolutionizing insights from vehicle data for various industries. With a focus on automotive OEM-connected car data, Motorq processes over 1 million trip miles and 150 million data points per day. Our vision is to be the globally recognized industry standard for connected car data and insights by enterprise customers and automotive OEMs. We currently provide actionable insights to enable enterprise-scale fleets and dealers to solve challenging problems at scale: optimizing utilization, enhancing driver safety, and enabling improved uptime. Motorq is actively expanding into additional geographies and use cases. We are headquartered in the San Francisco Bay Area with offices in Chennai, Bengaluru and Seattle. Motorq is in a strong strategic and financial position, with a $40M+ Series B venture round, rapid revenue growth, deep partnerships with leading automotive manufacturers, and participation in the exclusive Stanford StartX community. The Role Motorq is growing rapidly to support its expanding customer base, automotive OEM partnerships and integrations, and product feature set. Motorq's core products car data and insights - are delivered through a suite of technical interfaces (e.g., API, streaming) and SaaS applications. We are looking for a world-class Product Manager Analytics to join our team and own our analytics products that deliver actionable insights to our customers across use cases. The ideal candidate has deep experience working with large time-series data sets to derive insights streaming and batch. Through close collaboration with our enterprise customers and engineering team, this team member will be instrumental in designing and evolving Motorq's foundational analytics products. This role is full-time and will be based out of either Bengaluru or Chennai in India. Key Outcomes And Responsibilities Owning the definition, quality, and delivery of Motorq's analytics products, features, and enhancements to meet and exceed the customer and market needs - primarily related to streaming or batch analytics outputs that are derived from our automotive OEM data integrations and additional third-party data Owning the outcomes of these analytics products, as measured by the ROI that our customers realize by leveraging these insights Must Have Qualifications Ownership-oriented self-manages and constantly pushes projects forward to achieve or exceed committed goals Organized thrives in environments working closely with multiple external partners, prioritizes and tracks items for clear visibility across stakeholders Customer-focused examines every problem and opportunity from the perspective of the customer, passionate about delivering a top-notch user experience Problem solver capitalizes on a demonstrated record of solving complex, real, and high-scale customer problems Analytical adept at generating insights from large data sets and leverages it to develop insights, products, and perspectives Collaborative develops strong working relationships with customers, partners, and colleagues, at all levels, to make/influence decisions Gets motivated by work in a fun, fast-paced, and intellectually challenging environment Experience Bachelor's degree in an engineering or technical field 3+ years working in a software engineering, data scientist, or product capacity on a data-focused or data-enabled enterprise SaaS product Extensive experience working with large sets of time series data Extensive experience designing production quality and high-scale insights delivered to customers Preferred: 1+ years working in an auto-related industry or having strong knowledge of automotive systems
Role Overview: You will be joining Motorq as a Product Manager - Analytics to own and deliver actionable insights through analytics products to customers across various use cases. Your primary focus will be on streaming or batch analytics outputs derived from automotive OEM data integrations and third-party data. Key Responsibilities: - Define, maintain the quality, and ensure the delivery of Motorq's analytics products, features, and enhancements to meet customer and market needs - Own the outcomes of the analytics products, measured by the ROI realized by customers leveraging these insights Qualification Required: - Ownership-oriented with a proactive approach to achieve or exceed goals - Organized individual who excels in collaborative environments with external partners - Customer-focused mindset, dedicated to providing exceptional user experiences - Strong problem-solving skills with a track record of solving complex customer problems - Analytical proficiency in deriving insights from large data sets to develop products - Collaborative nature to build strong relationships with customers, partners, and colleagues - Thrives in a fast-paced and intellectually challenging work environment Additional Details about Motorq: Motorq is a leading connected car data and analytics software platform focused on revolutionizing insights from vehicle data for various industries. The company processes over 1 million trip miles and 150 million data points daily, aiming to be the globally recognized industry standard for connected car data and insights. Headquartered in the San Francisco Bay Area, Motorq is actively expanding into additional geographies and use cases with a strong strategic and financial position. Experience: - Bachelors degree in an engineering or technical field - 3+ years of experience in software engineering, data science, or product roles focused on data-enabled enterprise SaaS products - Extensive experience working with large sets of time series data - Proven track record in designing high-scale insights delivered to customers - Preferred: 1+ years of experience in the auto-related industry or strong knowledge of automotive systems,