Technical Consultant

Job Description

Provide outstanding service and technical support to our customers and maintain positive customer relationships. Take ownership of resolving customer problems while ensuring an outstanding customer experience. Develop and maintain a deep understanding of the Splunk product and related technologies, with a focus on our security line of products, such as Enterprise Security. Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments. Create, reuse, improve, and maintain quality knowledge articles as part of the case management workflow while following Knowledge-Centered Service principles and methodology. Reproduce customer issues, le bug reports, raise issues to Engineering team, and be the bridge between customers and product developers. Drive continuous improvement of tools, processes, and product supportability. Perform other job-related duties as assigned and participate in special projects. Requirements: 7+ years of experience as a Splunk developer. Should have experience in installing Splunk core products. Prior experience with Splunk and Enterprise Security is mandatory. Experience with UNIX (Linux, NIX), LDAP, Windows, or Mac OS ( 4+ years). Certification in Splunk is mandatory. Experience in technical support, system administration, or similar technical role, with a strong preference for experience in an IT security role, such as security analyst, SIEM administrator, or other relevant position (5+ years). Understanding of networking concepts, including network security, log analysis, authentication protocols, and network troubleshooting. Knowledge of Python, Perl and shell scripting, XML, HTML, or other scripting languages. Exposure to AWS (including Amazon EC2 and S3) or Google Cloud Platform. Experience providing SaaS support, Understanding of regular expressions (Regex). Logical approach to problem solving with strong troubleshooting skills. Outstanding interpersonal skills, and excellent communication - both verbal and written. Excellent time management skills with the ability to adapt to changing priorities of customer issues. Demonstrated ability to learn new technologies quickly while remaining current with the latest industry knowledge. Passionate about working in a dynamic technical environment and supporting a product with frequent product releases and regular maintenance updates. Experience in Business Analytics is a plus.