Technical Business Analyst

Company Profile:

TLC DigiTech (P) Ltd is a tech product and services company providing end to end digital solutions for customer acquisition, activation, engagement, retention, and loyalty. We have domain expertise in travel and hospitality space. Set up over 20 years ago, we have a pan India presence and a regional presence in East Africa and Sri Lanka. With our corporate office in New Delhi, we have a team strength of over 600 people and bring a culture of innovation to deliver excellence. Our integrated teams spanning Design, Technology, Digital, Support, Contact Centers, and Club Ambassadors provide a seamless, single-window solution for our customers.
Our technology stack includes CRM built on Salesforce and Heroku, End-to-end integration managed via MuleSoft, Mobile applications developed on the Ionic hybrid platform, Omni-channel contact centers integrated with voice, chat, WhatsApp, Facebook Messenger, email, social, web, and SMS.

TLC ensures compliance and statutory audits through Big Four global accounting firms and adheres to the highest standards of information security with ISO 27001, ISO 27701 and SOC2 certifications. We are proud
members of CII, FHRAI, TAAI, NASSCOM, Dun & Bradstreet, and other leading industry bodies. For more information, please visit www.tlcgroup.com.

Designation : Technical Business Analyst
Location: New Delhi, Jasola District Centre

Key Responsibilities:

• Creating detailed business analysis, outlining problems, opportunities, and solutions for the business.
• Analyse business structure, use of technology, and company goals.
• Formulating ways for business improvement, based on research.
• Demonstrates high level of project management skills.
• Involved in the entire gamut of software development cycle such as Requirement Gathering, Analyzing, Designing, Development, Testing, Implementation and Support.
• Interact with on-shore & off-shore team on daily basis to resolve operational concerns.
• Managed migration projects between multiple environments (Development, QA and Production).
• Executed Production checkouts post deployment and to coordinate with relevant stakeholders for resolution.

Required Skill Set:

• 5+ years of experience in business analysis.

• Strong analytical skills and ability to plan new strategies.

• Hands on with Agile Methodology, Software Development Life Cycle, Implementation & Technical Support.

• Ability to effectively prioritize and execute tasks under pressure.

• Strong communication and presentation skills in English.

• Should be smart, extremely confident & presentable.