Technical Business Analyst

Job Summary:

• Responsible to lead business requirements gathering for projects and enhancements
• Responsible for managing and facilitating communications between IT teams, business, and vendors
• Assists in formulating and designing system scope and objectives based on user needs and thorough understanding of business processes
• Identifies, evaluates, and recommends potential solution options, supports the resolution via projects and enhancements through to production deployment
• Performs operational support activities to triage and research production support issues, advocates for business users, and manage resolution of production defects through to production deployment
• Provides subject matter expertise and guidance to project team members concerning P&C insurance and system implementations
• Relies on experience and judgment to plan and accomplish goals
• Participates in the full software development life cycle (SDLC)
• Collects and defines requirements
• Translates into functional design documents
• Participates in technical design
• Participates in test planning and may coordinate User Acceptance Testing (UAT)
• Supports execution of both QA and UAT phases
• Participates in user documentation processes
• Assists with training users on new or enhanced applications
• Supports Go Live activities including production smoke testing and post Go Live activities
• Participates in operational support turnover activities including creation of Quick Reference Guides, Standard Operating Procedures, and other job aids as applicable

Qualifications:

• Bachelors Degree preferred (preferably in MIS, IT, or Business)
• 8-10 years experience preferred
• Excellent problem solving and analytical skills
• Experience writing business requirements and functional specs
• Demonstrated knowledge of SDLC
• Experience with UI/design specs/wireframes
• Knowledge of Microsoft Office products (Visio, Excel, Word, PowerPoint, and Access)
• Knowledge of UML and BPMN
• Knowledge of activities, tasks, practices and deliverables associated with eliciting and clearly defining and documenting required business functionality as well as non-functional requirements
• Knowledge of formal methodologies for planning and executing application development, enhancement, or support
• Knowledge of tools and techniques for design, development, and support of Client/Server applications
• Ability to write business requirements and functional specifications
• Strong writing and communication skills
• Strong customer service orientation (responsive, consultative, collaborative and accurate)
• Strong interpersonal relationship building skills: able to work with a variety of people and groups in a constructive and collaborative manner
• Strong analytical ability with the capability to determine the root cause of problems and issues and provide solutions
• Strategic thinking; Applies organizational acumen to identify and maintain focus on key success factors for the organization
• Superior attention to detail
• Ability to juggle multiple, competing, frequently changing time-sensitive deadlines and priorities
• Ability to work effectively as part of a team