Job
Description
We are seeking a highly skilled Associate Product Manager (Integrations/Technical) to delve deeply into customer integration requirements, transforming them into detailed functional specifications. This role involves close collaboration with customers, implementation managers, integration engineers, and various internal teams to ensure seamless and efficient execution of integration projects. Key Responsibilities: Customer Engagement: Conduct comprehensive discussions with customers to understand their integration needs thoroughly. Exhibit strong user empathy to capture and address customer requirements accurately. Feasibility Evaluation: Assess the functional feasibility of integration requests, emphasising UI and UX. Prioritise integration requests based on customer needs and business impact. Technical and Functional Scoping: Perform detailed technical and functional scoping of customer requests. Translate customer requests and feedback into precise product-specific scopes. Documentation: Prepare extensive documentation, including scope of work, project plans, BRDs, and PRDs. Collaboration and Communication: Collaborate with internal teams (implementation managers, sales, customer success) to ensure effective client communication and project execution. Work closely with integration engineers to develop and deliver integrations. Partner with the QA team to ensure that delivered integrations are defect-free. Stakeholder Management: Exhibit exceptional stakeholder management and communication skills. Maintain an analytical mindset, ownership attitude, and first-principles thinking. Technical Expertise: In-depth knowledge of technical aspects such as APIs, webhooks, authentication, SFTP, and SMTP protocols. Proficiency in programming languages like JavaScript, Python, or others. Minimum of 2 years of experience as a software developer. Requirements: Bachelor's degree in Computer Science, Engineering, or a related field. Proven technical experience, preferably as a software developer, with a minimum of 2 years of experience. Strong analytical and problem-solving skills. High level of ownership and accountability. Working at SpotDraft When you join SpotDraft, you will be joining an ambitious team that is passionate about creating a globally recognized legal tech company. We set each other up for success and encourage everyone in the team to play an active role in building the company. An opportunity to work alongside one of the most talent-dense teams. An opportunity to build your professional network through interacting with influential and highly sought-after founders, investors, venture capitalists and market leaders. Hands-on impact and space for complete ownership of end-to-end processes. We are an outcome-driven organisation and trust each other to drive outcomes whilst being audacious with our goals. Our Core Values Our business is to delight Customers Be Transparent. Be Direct Be Audacious Outcomes over everything else Be 1% better every day Elevate each other Be passionate. Take Ownership
