Technical Analyst

Description

Your Role at Relatient

In this role, you’ll help us move the needle by:

• Enhancing overall Relatient client experience
• Resolving client complaints and product troubleshooting via phone, email, and/or support cases
• Submiting and assigning support cases to appropriate department
• Monitoring support portal and keep client updated on status of case(s)
• Properly prioritizing client requests
• Guiding client with solutions when issue appears to be user error/lack of knowledge
• Utilizing computer technology to handle high call/support ticket volumes
• Working with team leads to ensure proper customer service is being delivered
• Closing out or open call /email records in support portal
• Transfering clients to appropriate department(s)
• Informing support team when issue(s) are high priority
• Conducting basic research of issues before assigning case(s)
• Providing Web Portal training/support
• Managing Client Notification of Case Resolution(s)
  

Core Experience Requirements

• Bachelor ’ s degree or equivalent experience in lieu of a degree is required .
• 1 + years of experience in a Customer Support role, preferably in a technical support role.
• Some experience with SQL (Basic Queries), or Advanced SQL (e.g., Joins )
• Basic understanding of Programming / Scripting Language(s)
  

• Experience working in a SaaS organization
• Experience working in the healthcare vertical
  

Mindsets That Make a Difference

• Speed with Purpose: Move fast, stay focused.
• Outcome Ownership: Own the work and the results.
• Collaborative Impact: Work well across teams.
• Simplicity and Clarity: Communicate with intention.
• Culture of Excellence: Always learn and raise the bar.
• Automation-Driven: Wired to automate, streamline, and simplify.
  

Benefits of working here include (India):

• INR 5,00,000/- of life insurance coverage for all full-time employees and their immediate family.
• INR 15,00,000/- of group accident insurance.
• Education reimbursement.
• 10 national and state holidays, plus 1 floating holiday.
• Flexible working hours and a hybrid policy.
  

Equal Opportunity at Relatient:

Ready to Join Relatient?