Technical Analyst

Job Description

Candidates must possess advanced SQL skills, capable of writing queries with medium complexity. While healthcare knowledge is not mandatory, it is beneficial. The candidate should have at least 3 years of troubleshooting experience in application or product support environments at level 2/3. Strong logical reasoning and analytical skills are essential, along with incident and change management expertise, which is a must-have. Project management and involvement in initiatives are considered advantageous. . Troubleshoot, Investgiate & Resolve front-end application issues, by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. . Troubleshoot/Investigate via backend methods by capturing log files, ability to read and analyze log files, querying tables, updating database fields, and cycling servers. . Perform changes by following Change Management Process. . Communicate effectively verbally and in writing to clients and internal stakeholders. . Document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation. . Prioritize work based on severity and urgency (SLA/SLO), balancing client and business needs. . Perform complex troubleshooting investigations, document notes, and knowledge articles. . Collaborate among and across teams to ensure issues are addressed by the appropriate individuals. . Manage escalations efficiently and to provide timely support during incidents. Career Level - IC2