Job
Description
Mandatorily good technical skills in Oracle Database and good to have experience in one of the Oracle Applications such as Fusion Applications, EBS, PSFT, etc. Knowledge and experience in Exadata, ExaCS and Oracle Cloud Infrastructure. Good Understanding of Artificial Intelligence and its application. Understanding of Technical architecture, operating systems, and networks. Should have strong customer-facing skills. Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business. Excellent team player, willing to learn new technologies & and problem-solving skills. Strong organization skills, detail oriented & communication skills. . University degree, with postgraduate technical or management qualifications or other relevant experience. OCI Certified / ITIL Foundation Certification in IT Service Management / PMP./ Azure Cloud Certification Your Qualifications: The candidate should have 15+ years of experience in Oracle products including Technical/Functional and Project/Program Management experience and have a track record in delivering large-scale global Application or infrastructure/database projects. High commitment to his/her customers is a must. The role will be based in Bangalore/Hyderabad Responsibilities displayed in the job posting Leading contributor individually and as a team member, providing direction and mentoring to others. Display authority, confidence, and a significant understanding of customers business strategies and industry trends. Develop and manage Oracle Support relationship with a designated large account(s). Establish professional relationships with key customer contacts to ensure the highest level of customer satisfaction. Develop significant high-level customer contacts and relationships. Coordinate delivery of Support Services to meet customer goals and objectives, and drive contract renewal. Identifies and submits Delivery Leads for new opportunities, and works collaboratively with Sales, the Customer Support Manager, and the customers to determine their needs and identify appropriate solutions. Lead complex Account Planning and Account Reviews, tracking and communicating status on complex projects including risk identification and mitigation recommendations. Executes Project and Contract Management- contract cost, resources, scheduling, scope, and risk management. Provide leadership and expertise in the development of new products/services/processes, frequently operating at the leading edge of technology. Lead initiatives for organizational process and tool development and improvement. Contribute to the organization at a regional level to drive regional and global strategy execution. Has detailed experience and demonstrated execution of Oracle policies, procedures, reporting, escalation process, and delivery tools with complex contracts. Often takes a project lead role. Work is non-routine and very complex, involving the application of advanced technical/business skills in an area of specialization.
