Technical Account Manager

Title: AWS Technical Account Manager

Sector: IT & Services Consulting

Location: Permanent Work From Home (Anywhere in India)

Duration: 1-Year - Renewable Contract

Working Hours: Monday to Friday, Eastern Standard Time Zone

About the Company

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things, we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

The impact you will have:

As an AWS Technical Account Manager, you’ll play a critical role in helping our customers realize their stated business outcomes by adopting AWS Cloud. As a new role within an established organization, your motivation to build best practices and drive outcomes will be critical to your success. You’ll be an integral part of the overall account team, joining some of the best-in-class people in the business as we accelerate our cloud organization and pave the way for TAM practice expansion.

What you’ll do:

• Leveraging your ability to build relationships across all levels of an organization, from IT administrators to C-Suite executives, develop and maintain knowledge of the business objectives of the accounts within your assigned account base/ territory/ segment
• In collaboration with others in the Account ecosystem, build and execute carefully curated success plans that drive customer strategic outcomes, success for the client, and our partnership with AWS
• Apply your understanding of AWS capabilities and adjacent available services, both vendor and client-built, that will support successful and effective cloud adoption within your accounts
• Become an expert resource at mapping technical solutions to customer business goals, proposing solutions inclusive of workshops, assessments, cloud native services, professional and/or managed services that accelerate that outcome
• Collaborate closely with the client and AWS sales and pre-sales teams, working together to create customer-centric opportunities for growth
• Maintain depth of knowledge of market and industry trends and events, surfacing areas of opportunity or risk to those within your assigned account base
• Provide guidance, advice, and thought leadership to your peers within the Customer Success Organization, supporting the maturation of the overall practices within it

What you’ll bring to the table:

• A passion for the Cloud and desire to deepen your focus on the AWS ecosystem, with current business and technical certifications validating your skills on AWS
• A love of learning, problem solving, and curiosity; never shying away from the unknown
• A customer-centric, collaborative approach – working alongside customers and internal teams to drive collective success
• A track record of success within pre-sales, and/or customer success organizations providing technical expertise and advisory services on AWS, GCP, or Azure
• A bachelor’s degree in computer science, Engineering, or a related technical field, and/or 5+ years of practical, progressive experience