Technical Account Manager - AI First

We’re looking for Technical Account Managers (TAMs) who can onboard new customers, provide post-launch support, and act as trusted partners to fitness businesses as they scale with FitnessForce. This is a customer-facing role combining onboarding and technical support. You may specialize in onboarding or technical support - but the fundamentals of strong communication, problem-solving, and customer empathy remain the same.

AI-first roles

Why This Role Matters

AI-driven support and onboarding

You don’t need to be an AI expert. You just need to be curious, adaptable, and eager to work in a fast-evolving, tech-enabled environment.

Key Responsibilities

Customer Onboarding (for TAMs specializing in onboarding):

• Lead implementation for new clubs - from kickoff to go-live
• Configure accounts and guide setup decisions based on customer needs
• Deliver personalized product training for client teams
• Ensure project milestones and launch timelines are met
• Coordinate cross-functionally with sales, support, and product

Technical Support & Success (for TAMs specializing in support):

• Serve as the main technical contact post-onboarding
• Troubleshoot operational and platform issues in collaboration with internal teams
• Conduct regular health checks and performance reviews with clients
• Identify usage gaps, offer solutions, and drive feature adoption
• Support retention and account expansion opportunities

Shared Expectations Across All TAMs:

• Be the voice of the customer within FitnessForce
• Maintain high standards of service, documentation, and communication
• Suggest improvements to onboarding or support workflows based on experience
• Contribute to team knowledge bases, internal playbooks, and customer help resources

Qualifications

• Experience working with SaaS products - preferably in onboarding, customer success, or tech support roles
• Strong communication skills in English
• Proven ability to manage multiple accounts or projects simultaneously
• Analytical mindset and basic technical troubleshooting capability
• Comfort with international client-facing conversations and long-term relationship building
• Familiarity with the fitness or wellness industry is a bonus

Why Join Us?

reimagining how SaaS work is done

If you're excited about the next era of tech-enabled roles, this is your chance to get in early and grow with it.