Onboarding Specialist Middle East & North Africa (MENA)

Role Overview: As an Onboarding Specialist at FitnessForce, located in Mumbai with some work from home flexibility, your main responsibility will be to guide new fitness clubs through implementation, training, and launch success onto FitnessForce. You will utilize your analytical skills and excellent communication and interpersonal skills to ensure a seamless onboarding experience. Key Responsibilities: - Manage onboarding for new customers across the MENA region, from account setup to go-live - Deliver personalized training sessions for clients" teams - Act as the main point of contact during onboarding, ensuring milestones are met - Collaborate with sales and support to ensure a seamless customer experience - Gather feedback to continuously improve onboarding processes Qualifications: - Experience onboarding SaaS or tech platforms; fitness industry experience is a plus - Familiarity with the Middle East fitness or tech market - Excellent communication skills in English (Arabic is a strong advantage) - Ability to manage multiple onboarding projects simultaneously - Customer-focused, proactive, and detail-oriented Join FitnessForce as we expand our presence across MENA and assist fitness businesses in unlocking growth with our platform.,