We’re looking for Technical Account Managers (TAMs) who can onboard new customers, provide post-launch support, and act as trusted partners to fitness businesses as they scale with FitnessForce. This is a customer-facing role combining onboarding and technical support. You may specialize in onboarding or technical support - but the fundamentals of strong communication, problem-solving, and customer empathy remain the same. You’ll be part of a team that’s actively transitioning into AI-first roles —where human intelligence is amplified by AI tools. This shift is not just a productivity leap; it’s a preview of how modern SaaS roles are transforming globally. We’ll train and support you to work in tandem with AI, helping you move from execution to insight. Why This Role Matters As we scale FitnessForce across international markets, AI-driven support and onboarding will define the next wave of customer experience. You’ll be at the frontlines of this change - using smart tools, guided workflows, and AI-powered insights to help fitness businesses onboard faster, resolve issues smarter, and stay ahead. You don’t need to be an AI expert. You just need to be curious, adaptable, and eager to work in a fast-evolving, tech-enabled environment. Key Responsibilities Customer Onboarding (for TAMs specializing in onboarding): Lead implementation for new clubs - from kickoff to go-live Configure accounts and guide setup decisions based on customer needs Deliver personalized product training for client teams Ensure project milestones and launch timelines are met Coordinate cross-functionally with sales, support, and product Technical Support & Success (for TAMs specializing in support): Serve as the main technical contact post-onboarding Troubleshoot operational and platform issues in collaboration with internal teams Conduct regular health checks and performance reviews with clients Identify usage gaps, offer solutions, and drive feature adoption Support retention and account expansion opportunities Shared Expectations Across All TAMs: Be the voice of the customer within FitnessForce Maintain high standards of service, documentation, and communication Suggest improvements to onboarding or support workflows based on experience Contribute to team knowledge bases, internal playbooks, and customer help resources Qualifications Experience working with SaaS products - preferably in onboarding, customer success, or tech support roles Strong communication skills in English Proven ability to manage multiple accounts or projects simultaneously Analytical mindset and basic technical troubleshooting capability Comfort with international client-facing conversations and long-term relationship building Familiarity with the fitness or wellness industry is a bonus Why Join Us? You won’t just be joining a SaaS company - you’ll be joining a team that’s reimagining how SaaS work is done . At FitnessForce, we’re building the future of support and onboarding by combining human empathy with AI-powered workflows. If you're excited about the next era of tech-enabled roles, this is your chance to get in early and grow with it.
Location: Pune (Work from office) Reports to: CEO Experience: 1–2 years in marketing (SaaS experience preferred, AI tools experience required) Why This Role Matters FitnessForce is redefining how marketing is done in SaaS - putting AI at the core of content, campaigns, and growth. This role is about thinking with AI, executing with speed, and validating with a sharp, human eye . You’ll use AI to accelerate the groundwork, then layer your own creativity, strategy, and proofing to deliver results. You won’t just “run marketing” - you’ll shape how marketing happens in an AI-first SaaS company . Key Responsibilities AI-Powered Execution – Use tools like ChatGPT, ClaudeAI, Perplexity etc., to research, plan, and execute campaigns - and proofread/validate the output before publishing. Content & Social Management – Manage our LinkedIn, Blog, Social Media and online profiles (G2, Capterra, other review sites). Keep them fresh, relevant, and engaging. Website Updates – Plan and execute content updates to reflect campaigns, product changes, and events. Email Marketing – Plan, write, and manage targeted campaigns for customers and prospects. Segment audiences and track engagement. Feature Launches – Gather updates from the product/dev team, package them into clear announcements, and launch via appropriate channels. Event Planning – Remotely plan and coordinate online/offline events, webinars, and marketing activities. Travel if required. What We’re Looking For 1–2 years of experience in marketing (digital, content, or growth roles) Proficient with at least one AI assistant tool (ChatGPT, ClaudeAI, Perplexity, etc.) — more than just basic prompts Comfortable using AI for research, content creation, workflow automation, and analysis Strong proofreading and editing skills for AI-generated content Data-driven mindset with a knack for turning numbers into actionable insights Hands-on with social media management and content scheduling tools Bonus: Experience in SaaS, B2B marketing, or fitness industry, experienced in tools like n8n Why Join Us? At FitnessForce, you’ll: Work directly with the CEO on high-impact marketing initiatives Learn and apply cutting-edge AI marketing workflows Own projects end-to-end in a fast-moving, startup environment Be part of a team that’s scaling a global SaaS product in the fitness industry
Location: Pune (Work from office) Reports to: CEO Experience: 12 years in marketing (SaaS experience preferred, AI tools experience required) Why This Role Matters FitnessForce is redefining how marketing is done in SaaS - putting AI at the core of content, campaigns, and growth. This role is about thinking with AI, executing with speed, and validating with a sharp, human eye . Youll use AI to accelerate the groundwork, then layer your own creativity, strategy, and proofing to deliver results. You wont just run marketing - youll shape how marketing happens in an AI-first SaaS company . Key Responsibilities AI-Powered Execution Use tools like ChatGPT, ClaudeAI, Perplexity etc., to research, plan, and execute campaigns - and proofread/validate the output before publishing. Content & Social Management Manage our LinkedIn, Blog, Social Media and online profiles (G2, Capterra, other review sites). Keep them fresh, relevant, and engaging. Website Updates Plan and execute content updates to reflect campaigns, product changes, and events. Email Marketing Plan, write, and manage targeted campaigns for customers and prospects. Segment audiences and track engagement. Feature Launches Gather updates from the product/dev team, package them into clear announcements, and launch via appropriate channels. Event Planning Remotely plan and coordinate online/offline events, webinars, and marketing activities. Travel if required. What Were Looking For 12 years of experience in marketing (digital, content, or growth roles) Proficient with at least one AI assistant tool (ChatGPT, ClaudeAI, Perplexity, etc.) more than just basic prompts Comfortable using AI for research, content creation, workflow automation, and analysis Strong proofreading and editing skills for AI-generated content Data-driven mindset with a knack for turning numbers into actionable insights Hands-on with social media management and content scheduling tools Bonus: Experience in SaaS, B2B marketing, or fitness industry, experienced in tools like n8n Why Join Us At FitnessForce, youll: Work directly with the CEO on high-impact marketing initiatives Learn and apply cutting-edge AI marketing workflows Own projects end-to-end in a fast-moving, startup environment Be part of a team thats scaling a global SaaS product in the fitness industry Show more Show less