Tech Support

As a Tech Support/Project Delivery Associate, your role involves understanding, analyzing, and troubleshooting software issues for our Charge Point Operator clients. You will ensure proper procedures are followed to maintain overall product uptime and timely project delivery. - Understanding and analyzing customer requirements, and collaborating with the tech/product team - Creating service requests in the Customer Relationship Management (CRM) system - Managing and analyzing data for pattern recognition - Guiding customers towards online self-service solutions - Escalating unresolved customer issues to Technical Support - Keeping updated on client performance requirements and product/service offerings - Achieving specified performance goals - Additional responsibilities as needed - Willingness to learn and upskill for technical roles - Problem-solving and troubleshooting capabilities - Customer-focused and self-driven - Strong communication skills and ability to build relationships - Ability to work under pressure Fluent English proficiency is required, and knowledge of additional languages is advantageous. Prior experience in technical project delivery or support is beneficial. Candidates from Computer Science, Electrical/Electrical Engineering backgrounds, or with prior knowledge of SaaS products are preferred. In addition to your responsibilities, you will receive general instructions for routine work and detailed guidance for new projects. You are expected to work independently, demonstrate problem-solving skills, and maintain a customer-centric approach. This role requires effective time management, goal orientation, and teamwork capabilities. Your communication skills will be crucial for internal and external relationship building. This is a full-time, permanent role suitable for freshers. Food will be provided, and the work location is in person during day shifts.,