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Kazam EV Tech Pvt Ltd. logo
Tech Support Kazam EV Tech Pvt Ltd.

0.0 - 4.0 years

0 Lacs

karnataka

On-site

As a Tech Support/Project Delivery Associate, your role involves understanding, analyzing, and troubleshooting software issues for our Charge Point Operator clients. You will ensure proper procedures are followed to maintain overall product uptime and timely project delivery. - Understanding and analyzing customer requirements, and collaborating with the tech/product team - Creating service requests in the Customer Relationship Management (CRM) system - Managing and analyzing data for pattern recognition - Guiding customers towards online self-service solutions - Escalating unresolved customer issues to Technical Support - Keeping updated on client performance requirements and product/servic...

Posted 5 days ago

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