Tech Ops Engineer II - India

Job Description

locationsBangalore - Bagmane Tridib time typeFull time posted onPosted 30+ Days Ago job requisition id31757 The Technology Operations Engineer II monitors all customer facing environments (Production, Certification, New Release, & Disaster Recovery) within the Clearing & Trading business units; escalates in a timely & efficient manner following the guidelines developed within the dept. to the appropriate next level of support to accurately report incidents to management & to document each incident & request handled, whether issue was received by alerting tools or by customer (internal or external). Principal Accountabilities: Establishes bridge lines regularly. Properly and efficiently uses broad notification tools. Utilizes protocol for MindAlign use and other inter-office communication tools regularly to document timeline of events within crisis management. Regularly recycles monitoring agents. Regularly Utilizes incident management tools. Uses monitoring tools to detect errors. Utilizes application log locations and early log viewing for errors. Understands escalation protocol per application area. Utilizes ECC protocol for documentation. Uses proper phone etiquette for receiving calls and escalation. Utilizes application recovery tools used by TOCC. Utlizes department website for process recovery. Writes scripts to execute for application recovery. Utilizes escalation and notification escalation per application. Leverages specific application flows and general functionality by application. Technical skills : Kindly note L2 production support experience with good triage skills and flexible to cover shift on all days of week. 1. We need resource with good hands on experience on Linux troubleshooting2. Database knowledge troubleshooting - Oracle or SQL server3. Scripting knowledge on Python and Shell.4. Scheduling tool knowledge - Preferrably UC4 or Control M /Autosys5. Log monitoring tool knowledge - Splunk/Kibana6. Any cloud knowledge - GCP /AWS/ Azure7. Good hands on knowledge of ITIL processes.8 . Above all - Need to have Good communication and collaboration skills. 9. Preferred Domain - Investment Banking or Capital market services10. Alert management tools - tivoli/truesight/openview CME Group Where Futures are Made CME Group is the worlds leading and most diverse derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And were looking for more. At CME Group, we embrace our employees' diverse experiences, cultures and skills, and work to ensure that everyones perspectives are acknowledged and valued. As an equal opportunity employer, we recognize the importance of a diverse and inclusive workplace and consider all potential employees without regard to any protected characteristic. Important Notice: Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process. Learn more .